Job Information
UNIVERSITY OF TEXAS AT AUSTIN Surgery Benefit Coordinator, Revenue Cycle, UT Health Austin in Austin, Texas
Interfaces with appropriate ASC or hospital staff to ensure accurate professional, facility and ancillary estimates. Responsible for the accurate and timely creation of good faith estimates for ambulatory surgical center (ASC) and hospital-based surgeries. Utilizes department-specific tools to create good faith estimates and uploads all documentation to the electronic health record.Accurately calculates patient financial responsibility for services and works with all involved departments to enable timely collections. Follows federal, state and local regulatory requirements related to patient finances. Adheres to established timelines per organizational policy.Meets or exceeds established performance targets established by the Clinical Revenue Cycle Director.Performs root cause analyses and identifies trends timely to minimize lag days and maximize opportunities to improve the process and update the Electronic Health Record logic as needed.Assists the revenue cycle manager a quarterly report of incidents to identify opportunities for improvement. Reports are given to department directors to improve quality of care and billing efficiency.Demonstrates good judgement in escalating identified root causes and trends to leadership to ensure timely resolution and communication to stakeholders. Assists the revenue cycle manager and compliance officer in the dispute resolution process.Communicates effectively with the Access Centers health access partners regarding patient scheduling and related issues.Communicates effectively with the ASC Business and Clinical, Surgery Scheduling and Coding team on insurance and estimate related issues. Provides customer service to patients by educating them on insurance coverages, authorized services and estimates.Provides response and assistance to patients via electronic multi-media requests (email, chat, web, etc.).Maintains working day-to-day knowledge of the EHR. Other duties and special projects as assigned related to insurance and authorizations.