Job Information
Austin Habitat for Humanity ReStore Team Lead - Ben White in Austin, Texas
Austin Habitat for Humanity ReStore is a discount home improvement store and donation center. With locations in the Austin and San Marcos area, the ReStore is committed to increasing the community’s access to affordable building materials, diverting valuable, reusable items from the landfill and supporting AHFH housing programs in the five counties we serve.
Join our service-oriented team to help build a better Austin!
AHFH MISSION
Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope.
VISION
A world where everyone has a decent place to live.
OUR CORE VALUES
Forward Thinking
Collaborative
Service Oriented
COMPANY PAID BENEFITS:
100% employer-paid medical, dental, vision, short-term, long-term disability
12 paid holidays/year
10 paid vacation days/year
10 paid sick days/year
3 personal time off days/year
401(k) retirement savings plan with employer contribution
20% employee discount on ReStore purchases
JOB SUMMARY:
The ReStore Team Lead is responsible for assisting the management team with the day-to-day operations of the AHFH ReStore, including both the production activities and the retail sales floor. Responsibilities include pricing, loading and unloading trucks, customer and donor service, cashiering, stocking, merchandising, inventory control and record keeping. The Team Lead is also responsible for the overall production, efficiency, housekeeping standards, white board updates, upholding and maintaining safety standards, loss prevention protocols as well as coordination and participation of merchandise flow. Additionally, the ReStore Team Lead is responsible for clearly defining roles, responsibilities and requirements for all ReStore employees according to management directives – holding employees accountable by setting specific performance expectations, providing the necessary training and follow up.
AGENCY EXPECTATIONS:
Acts as a role model within and outside the Agency
Adheres to Agency policy and procedures
Maintains a positive and respectful attitude and upholds organizational core values
Works in collaboration with supervisor and staff to implement organizational strategic goals
Demonstrates self-motivation, flexibility and efficient time management
DUTIES AND RESPONSIBILITIES:
Management of Day to Day ReStore Activities
- Ensuring store opening and closing procedures are being followed
Reporting all theft, misuse of company property or other illegal activities to store management
Work a flexible schedule in support of the store opening and closing operations in addition to general production needs including weekends and holidays when necessary
Resolve customer complaints in a fair and impartial manner referring and escalated disputes to store management
Supervise and train retail employees in all areas of the ReStore
Assist in performing daily administrative and clerical functions of ReStore operations and cash transactions
Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates and cashiers
Maintain store appearance and expectations according to housekeeping checklist
Maintain a professional appearance and demeanor
Complies with all store safety and security procedures
Assists in line-level function as needed (e.g., sales, receiving, processing, merchandising)
Adhere to work schedule
Perform other duties as assigned
Assist to oversee the production process for all donations, functions, inventory control and adherence to the procedures for receiving and processing
Maintain a neat and orderly store that is properly equipped and supplied to meet all budgetary requirements
Attend work meetings as scheduled
Works with management in regards to overseeing CSR program and volunteers; verifying paperwork, orientation and job assignment. Assess knowledge and skill level of volunteers, assigning roles and training as necessary
Create an atmosphere of ongoing exceptional customer service for both internal and external customers
Communication of daily issues to store management
Notify ReStore staff of store and production goals, assigning daily duties to ensure goals are met
Maintaining a consistent, open dialog with all staff
Maintain Records
- Monitors housekeeping log
Tracking of CSR and volunteer hours
Daily closeout of cash drawers and creation of daily deposits
MINIMUM EXPERIENCE REQUIREMENTS:
Strong written and verbal communication skills
Strong problem-solving skills
Ability to multi-task and thrive in a fast-paced environment
Expert in professionality and impeccable of customer service
Ability to work with diverse individuals
Two years of supervisory experience in a retail environment
Minimum of two years staff supervisory experience
PREFERRED EXPERIENCE REQUIREMENTS:
Bilingual (Spanish) preferred
Forklift certified
AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls. They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell. The employee must occasionally lift and/or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.
Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to the
policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
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