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Job Information

Ally Remarketing Representative in Austin, Texas

General information

Ref # 17400

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Let's Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you! As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts. You will works with other team members to ensure that the daily workload of the center is completed. What is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes: Vehicle Return Management Transportation Logistics Inspection - Title Coordination Online and Physical Auction Sales Direct-to-Dealer Sales Direct-to-Customer Sales Visit www.ally.com to learn more. The purpose of this position is to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position works with other team members to ensure that the daily workload of the center is completed.

The Work Itself

  • Supports strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts (outside collection/repossession agency/attorney management).
  • This includes assisting with on-boarding new vendors by requesting and organizing information associated with the RFP process.
  • Delivers continuously improving year on year expense results by improving processes and increasing productivity.
  • Builds solid peer-to-peer relationships in a team environment to meet operational needs.
  • Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests.
  • Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
  • Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
  • Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis.

The Skills You Bring

  • HS diploma or equivalent required.
  • 0-2 years experience in financial services or similar industry.
  • Fluently bilingual (Spanish + English) preferred
  • Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.
  • Basic knowledge of general/standard office and administrative procedures and methods Basic data entry and word processing skills.
  • Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls Computer skills sufficient to prepare policy manuals and enter data on spreadsheets.
  • In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations.
  • Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 47840

Experienced: 49920

Expert: 52000

Incentive Compensation: This position is eligible to participate in our annual incentive plan

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