Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Oracle Field Support Specialist 2 in Austin, Texas

Job Description

Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2 years relevant experience and BA/BS degree preferred.

Responsibilities

Candidate requirements

  • Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience

  • Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered

  • Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)

  • Experience with data center M&E equipment

  • Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

  • Experience working in a “ mission critical operations ” environment

  • The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately

  • The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations

  • Ability to speak confidently and to communicate clearly in a virtual environment

  • Strong adherence to processes and be a Process Champion

  • Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff

  • Experience providing client-facing, direct customer support and service.

  • Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual

  • Highly service-oriented, reliable, responsible, self-motivated

Required Data Center experience

  • Basic knowledge of data center design, including electrical and cooling plant & operation thereof

  • Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)

  • Rack, stack equipment including commissioning of new racks

  • Strong structured cabling skills on fibre & copper (e.g looming, term & test)

Required systems & hardware expertise

  • Systems administration (Linux and/or Windows Servers)

  • Hardware repair, diagnosis & break / fix

  • Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

  • IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

  • Base Operating System Installs and configuration

  • Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Role Responsibilities and Requirements

  • Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations)

  • Understand internal customer problem and provide technical solution in timely manner

  • Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware

  • System board level repair and fault diagnosis to SLAs

  • Planning and commissioning new rack positions

  • Involvement with the design and commissioning of new whitespaces

  • Structured cabling installation is a significant part of this position

  • Keep up with the latest technologies and apply them appropriately

  • Adherence to defined Health & Safety processes at all times

  • Working as part of a multi-disciplinary team without friction

  • Additional on-premise work at customer locations maybe required

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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