Job Information
TEXAS DEPARTMENT OF LICENSING AND REGULATION Enforcement Intake Legal Assistant II #0508-24 in Austin, Texas
Job Description [The Legal Assistant - Intake is selected by and responsible to the Intake Manager. The Legal Assistant - Intake performs complex legal support duties in the Intake Section, involving initial investigations of cases, drafting legal documents and correspondence, and disseminating information regarding agency laws and procedures. Work is performed under general supervision with moderate latitude for the use of initiative and independent judgment. *[Essential Duties ]{arial",sans-serif"=""}]{arial",sans-serif"=""}*
Conducts preliminary review of incoming complaints to determine whether the Department has jurisdiction, whether the complaint alleges a possible violation, and whether sufficient information has been provided on which to base an investigation.
Manages a high-volume caseload, ensuring the expeditious movement of new cases to the investigators.
Drafts and issues correspondence related to complaints and investigations on a daily basis. Correspondence includes letters seeking more information regarding complaints, letters announcing that a complaint has been opened for investigation, and letters announcing that a complaint will not be opened for investigation and explaining the reasons why.
Researches and interprets statutes, rules, regulations, codes, and administrative records, and analyzes their applicability and significance in specific fact situations presented in complaints.
Conducts Internet research as needed to secure identity, location, ownership, and other background information about individuals, business entities, properties, and events.
Opens complaints in the case management system and updates the case management system with appropriate actions reflecting case events and status. Also updates all case assignment spreadsheets when opening or assigning complaints for investigation.
Prepares a case file for each complaint opened for investigation and organizes the case file in accordance with established procedures. Provides detailed documentation in case file of all steps taken in reviewing and opening a complaint for investigation.
Maintains record keeping and filing systems for incoming complaints, complaints under review or awaiting further information from the complainant, and complaints that are not opened for investigation.
Generates and prints daily and monthly reports of statistics from the case management system and other databases maintained in the Intake section.
Responds to inquiries from both internal and external customers regarding complaints filed with the agency, the agencys multiple statutes and rules, and the agencys enforcement procedures and policies. Responds to such inquiries both orally and in writing on a daily basis.
Serves as phone back-up for the divisions receptionist, answering Enforcements main phone line when necessary, screening calls for routing purposes, and handling or forwarding calls as appropriate.
Performs duties in accordance with the Complaint Resolution Procedures Manual, the Enforcement Plan and the Criminal Conviction Guidelines.
Assists in responding to public information requests.
Consistently provides friendly, caring and professional customer service.
Complies with division and/or agency training requirements.