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EDB Director, Customer Experience Portfolio Management in Austin, Texas

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

*Candidate Note: This position is 100% remote for candidates based in the US*

Join our team as the Director, Customer Experience Portfolio Management. You are an experienced leader of services product management and recurring revenue business models. You lead the portfolio of our customer-centric services designed to accelerate our customer’s value realization. You are responsible for the strategy, design, positioning, launch and performance management of our customer and partner lifecycle offerings. This is a new position designed to help EDB better solve key customer challenges, increase the value we are delivering to customers, provide customers with faster time to value and provide them with the best, modern Data and AI solution powered by Postgres.

In this role, you are responsible for end-to-end Service Product Management of EDB’s lifecycle and fully managed service offerings, including analysis, definition, prioritization, pricing and packaging. You will be working with and coordinating across our Service Delivery Team, Revenue Operations and Product teams to ensure stakeholder alignment, commitments and execution of our solutions.

Your impact will be:

  • Lead the analysis and prioritization of our Lifecycle Service offerings

  • Align our Lifecycle Services offerings with our Product capabilities, roadmap and customer signals

  • Define and structure the Lifecycle Services in conjunction with our Service Delivery team

  • Conduct industry and competitive research on the Lifecycle Services market

  • Define pricing and packaging for our Lifecycle Services in collaboration with Finance and Operations

  • Define and drive business goals and objectives for our lifecycle services including regular progress reporting and updates

  • Closely monitor customer adoption and feedback to refine our offering and solutions

  • Closely monitor our Service Delivery team feedback and work with subject-matter-experts to refine our training and capabilities

What you will bring:

  • 8+ years of technical solutions, services and/or product management experience

  • Proven track record for running large projects with multiple cross-functional stakeholders

  • Demonstrated experience in fostering deep customer relationships and solutions

  • Familiarity with launching new product and/or services

  • Evidence of driving product/services improvements based on customer feedback

  • Knowledge of product management tools and platforms

  • Experience with managed/lifecycle services pricing and packaging models

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

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