Job Information
UNIVERSITY OF TEXAS AT AUSTIN Desktop Support Specialist in AUSTIN, Texas
include responding to ticket requests, imaging, encrypting and configuring computers for deployment, diagnosing and repairing laptops and other hardware, troubleshooting software and campus site visits.ResponsibilitiesProvide computer desktop end-user support and services to Methodist Childrens Home and 5 campuses located in Fort Worth, Cleburne, Forney, Arlington and Belton, Texas. (Reliable vehicle required, mileage reimbursement provided at state rate). Job duties include:Triage new request in the Incident IQ ticketing systemDrive to 4 remote campuses to assist teachers, staff and administrators with computer and network issues as well as the main business office in Austin, Texas.Image, encrypt and configure laptops and desktops for deploymentDiagnose and repair laptop, desktop, Chromebook and printer hardware (replace laptop screens, batteries, keyboards, RAM, hard drives and other internal components)Simple network troubleshooting and network equipment configurationMaintain accurate inventory database records in Incident IQ asset management systemChange passwords, move user accounts and computers in Active DirectoryAssist with web filtering administration and troubleshooting through the Content Keeper portalAssist users with Xerox copier issuesTroubleshoot audio/visual equipment in classroomsDecommission/pull hard drives from surplus devices such as laptops, desktops and Chromebooks.Drive to main business office once a month for training, meetings, pick up and return equipment