Collabera Customer Service Representative in Austin, Texas

Customer Service Representative

Location:Austin, TexasUS

Posted On:7/13/2018

Job Code:CSRTX7461

Job Description

• MUST BE AVAILABLE 7AM - 7PM to work staggering shifts within that time

• Project will not accommodate special schedule requests

• Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions

• Assists medical providers in problem resolution, as needed. Responds to provider phone inquiries in a prompt, courteous and concise manner

• Documents all provider encounters in clear and concise logs

• Transfers providers to other Call Center units as needed

• Meets individual performance standards. Performs other duties as may be assigned by management

Primary Skill:

MS Office

Category:Non-IT code:new

Area Code

00000

Job Requirements

Education

• College Grad with 1 year MS Office OR Military Veteran with 1 year MS Office OR High school diploma, GED, or equivalent certification

• Minimum 6 months of customer service or call center experience required

• Minimum 1 year MS Office

Preferred Skills: