Job Information
Parker Hannifin Corporation CUSTOMER ACCT MANAGER III in AUSTIN, Texas
CUSTOMER ACCT MANAGER III
Location : AUSTIN, TX, United States
Job Family : Support
Job Type : Regular
Posted : May 7, 2024
Job ID : 48742
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Job Description
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Position Summary:
Responsible for maintaining/increasing sales volume and margin with existing and new accounts within the OEM channels. Accountable for executing assigned sales goals and sales plans within designated customers and/or within a designated territory. Responsible for securing and maintaining distribution of products and maintaining effective agreements. Actively support the corporation's Win Strategy.
Scope/Supervision and Interaction:
Proactively works with all divisional management and related support departments to ensure on time customer service needs are met or exceeded. Represents company at trade shows and other professional activities. Reports to Office Manager or Plant Manager.
Essential Functions:
Develops and maintains strong client relationships with OEM customers and may or may not have distributor accounts while meeting position objectives. Ensures Parker products are specified to maintain and increase revenue by prioritizing the opportunities on an account-by-account basis to obtain optimum sales and margin results.
Develop and maintain comprehensive technical knowledge of group/divisional products, applications, features, advantages and benefits. Keeps up with internal and external training and development.
Obtain specifications and approvals at, major accounts and/or distributors assigned to develop increased sales opportunities and margins.
Develop and maintain comprehensive knowledge of competitive products and their activity in the marketplace and provide reports, on a regular and/or monthly basis. Keeps management aware of changes which would affect the distribution of Parker products. Participates in the development and implementation of appropriate response strategies.
Assist in planning strategy to provide the products and service required for their assigned accounts. Actively support cross divisional and other group products with proper referral.
Provide product training at the distributor and customer levels. Motivate and provide sales direction to the distributors. Assist in the conversion of competitive accounts to Parker.
Parker considers this position safety-sensitive and therefore pre-employment testing for cannabis will be required as a condition of hire. See drug test section of job posting for more information.
High School Degree (or equivalent) required, Bachelor’s degree preferred
Minimum of 3 years of customer service experience (in Account Management/Sales Industry, not retail)
Ability to communicate effectively, both oral and written
Computer skills including Microsoft Office
Applicable product and system certification/knowledge preferred
Excellent telephone skills with the ability to work with others
Ability to read and interpret written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.)
Order entry and order tracking experience
Proficiency using the Austin PSO system
E-mail and internet (customer portal) experience
Knowledge of Parker parts and part numbers is a plus, but not required
Must be a self-starter, able to work independently, and motivated to follow through to closure
Ability to multi-task many projects at once, prioritize and escalate issues when appropriate
Ability to sit for long periods of time
Ability to get up frequently to retrieve documents, including from the shop
Additional Comments:
The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Benefits/Wages
Wages: Min: $21.74/hour – Max: $36.24/hour
Benefits:
Health, Dental and Vision insurance
Life insurance
STD, LTD
Paid Parental Leave
Paid Vacation (10 days) and Paid Sick Leave (5 days) start the first of the year. Proration for new hires, based on month of start date.
13 paid holidays per year (10 scheduled and 3 floaters)
Sick time (accrued 1 hour per 30 hours worked –max of 5 days unless otherwise stated by law)
401K with match
Company Paid Pension Plan
Profit Sharing
Employee Assistance Program
Computer Purchase Assistance
Tuition Assistance
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free
workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.