Job Information
Tapestry, INC. Lead Supervisor I in Aurora, Ohio
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visitpage to learn more about Tapestry's commitment to equity, inclusion, and diversity. Outlet Job Description Reports to: Store Manager Lead Supervisor- Outlet The Lead Supervisor role is an integral part of the stores overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed; yet by representing Coach at its highest standard. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the stores environment. Sample of tasks required of role: SALES * Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values * Endorses, models and develops team to deliver Coach's Selling and Service expectations * Enforces sales strategies, initiatives and growth across all categories * Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results * Maximizes floor supervisor role to deliver strong metrics; being results driven through team selling and through selling to multiple customers * Productivity Management: holds sales team accountable for personal sales * Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives * Builds credibility and trust with team; as well with customers - serving as a personal fashion advisor to deliver business results * Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's Guide to Style * Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) * Sensitive to customer and team's needs and tailors' approach by reading cues * Solution-oriented and forward thinking in resolving customer issues; partnering with Store Manager(s) and/or District Manager when appropriate * Develops both self and individual product knowledge skills and remains aware of current collections * Understands the positive sales impact staffing has on the business; recruits accordingly * Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools; delegates and empowers other to challenge individual growth * Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and performance development * Regularly provides feedback to others; coaching performance to a higher standard; providing feedback to Store Manager(s) and Assistant Store Manager(s) OPERATIONS * Manages daily operational tasks according to Coach standards; switching gears based on the needs of the business both seamlessly and pro-actively * Demonstrates strong business acumen * Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintaining a calm and professio