Job Information
State of Maine, Bureau of Human Resources Office Associate II in Augusta, Maine
Office Associate II
Augusta , Maine , United States | Administrative & Office Support | Full-time
Apply by: May 8, 2024
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Department of Labor - Division of Vocational Rehabilitation
Job Class Code: 6542
Grade: 13 (Administrative Services)
Salary: $34,944 - $48,360
Location: Statewide (Presque Isle, Bangor, Augusta, Lewiston, Portland)
Opening Date: April 24, 2024
Closing Date: May 8, 2024
Would you like to be part of a team that is supporting individuals with disabilities to find employment?
Do you have strong administrative support skills? Do you like having variety in your daily tasks?
If so, the Office Associate II (Intake Unit) may be the job for you!
The Maine Division of Vocational Rehabilitation is seeking an Office Associate II to provide support to its Intake Unit. This position provides a variety of clerical task support to a busy statewide team. This position will work in the DVR office that is closest to their home (may select from Portland, Lewiston, Augusta, Bangor or Presque Isle). This is not a remote position.
The person hired for this position will interact regularly with the agency’s clients and partner organizations. Responsibilities require independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
Primary responsibilities include:
Collect and record client information in an online case management system.
Create and issue purchase authorizations.
Communicate with clients and partners by phone, Zoom, TEAMS, fax, email and paper correspondence.
Send and track requests for client documents – including medical records.
Communicate with Intake Unit team members across the state.
Examine documents/information, determine facts, detect errors and irregularities, and take action as authorized
Perform routine, occasional secretarial duties such as complete work schedules, arrange appointments, and review documents to respond to requests.
Develop standard work procedures within established guidelines.
Skills or knowledge required:
Ability to use Microsoft Office and related products.
Ability to create and use varied correspondence formats and compose standard business correspondence.
Ability to prepare standard reports.
Ability to develop and use computerized formats and/or graphics.
Ability to perform basic secretarial duties.
Ability to determine facts, detect errors and irregularities, and take appropriate action in accordance with established procedures.
Ability to effectively resolve problems.
Ability to apply confidentiality principles and practices.
Ability to exercise good judgment in appraising situations and making decisions/recommendations
Minimum qualifications:
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
Contact information:
Questions about this position should be directed to Samantha Fenderson at Samantha.j.fenderson@maine.gov
Application Instructions:
Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.21% for Confidential employees.
State employees are eligible for anextensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from theOffice of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.