State of Maine, Bureau of Human Resources Office Associate II-Supervisor in Augusta, Maine

Office Associate II-Supervisor

Augusta, Maine, United States


Opening Date: September 17, 2018 Closing Date:September 28, 2018 Job Class Code: 6543

Grade: 15

Salary: $ 14.13 – $ 19.81 / hour

Position Number: 020001257

Agency information: The Department of Health and Human Services (DHHS) provides supportive, preventive, protective, public health and intervention services that safeguard the public health and assist our customers in meeting their needs. The Office for Family Independence (OFI), Division of Support Enforcement & Recovery (DSER), is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to assure that all non-custodial parents are contributing to the economic support of their children. DSER currently has a vacancy in Augusta.

Job Duties: This position will supervise support staff in day-to-day operations within DSER’s Central Office. Duties include but are not limited to:

  • Supervising support staff in the case initiation process, which includes building child support cases and managing correspondence with individuals applying for child support services

  • Overseeing support staff answering DSER’s customer service line

  • Communicating with other states using written correspondence and the automated interstate CSENet (Child Support Enforcement Network) system.

  • Overseeing the document scanning process

  • Assisting with ordering office supplies/maintenance of office equipment

  • Overseeing the processing of incoming and outgoing daily mail


In order to qualify, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures, 3) The ability to supervise, which can be acquired on the job or through specialized training.

SUPPLEMENTAL AREAS: In addition to the application form, you must address each of the following supplemental areas in order to be evaluated properly:

  • The Division of Support Enforcement & Recovery has an automated case management system, as well as peripheral systems and data bases that will require proficiency in order to be successful in this position. Familiarity with the use of spreadsheets is helpful in order to perform the financial aspects of this position. Describe your experience in working with automated systems and programs.

  • The Office Supervisor will directly supervise support staff within the Augusta DSER Central Office. Describe those aspects of your education and/or experience that demonstrates your ability to successfully supervise/oversee employees.


For additional information about this position, please contact Helen St. Pierre at 624-6986 or via e-mail To request a paper application, please contact Ashley Vigue in Human Resources at

To apply, you must include a cover letter addressing the two supplemental areas, along with a current resume.


Value of State’s share of Employee’s Retirement: 15.37% of pay

Value of State-paid Dental Insurance: $13.13 biweekly

Value of State-paid Health Insurance*:

Level 1: 100% State Contribution = $444.68 biweekly (employee pays nothing)

Level 2: 95% State Contribution = $422.45 biweekly (Employee pays: 5%)

Level 3: 90% State Contribution = $400.21 biweekly (Employee pays: 10%)

Level 4: 85% State Contribution = $377.98 biweekly (Employee pays: 15%)

*The level of actual value of state paid Health Insurance will be based on employee’s wage rate and status with regard to the health credit premium program as of July 1, 2017.

The State of Maine is an Equal Opportunity/Affirmative Action employer. We provide reasonable accommodations to qualified individuals with disabilities upon request.