Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Teleperformance USA Director, Client Solutions in Augusta, Maine

Overview:

The Director of Client Solutions has management responsibility for selected client portfolio in their assigned sites/programs, and overall accountability for the delivery of client strategy. "A Passion for People" is key. In addition, the Director of Client Solutions is accountable for the financial performance of their portfolio.

Responsibilities:

  • Provide strategic direction and leadership over client/Teleperformance relationship

  • Develop and implement strategic plans and activities to ensure all client objectives are met

  • Provide strategic solutions to add value back into the client's business.

  • Develop and manage the operating budgets. Lead process-improvement initiatives that deliver financial targets.

  • Ensure account managers are driving operations to consistently meet or exceed all financial and non-financial KPIs Implement and conduct internal weekly, monthly and quarterly business reviews to ensure world class service to our clients.

  • Participate in client business reviews as scheduled. Assume accountability for the delivery of value-added account management services in support of multiple account managers, contact center agents, technology professionals, and project managers.

  • Oversee all aspects of implementation of new clients as needed ensure management, compliance and reporting for all contact center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

  • Create an environment, which delivers excellent service to clients; ensure account managers are driving operations to consistently meet or exceed all financial and non-financial KPIs.

  • Coordinate internal weekly, monthly and quarterly business reviews, building a cohesive client relationship.

  • Assume accountability for the delivery of value-added client management services in support of multiple account managers, contact center agents, technology professionals, and project managers.

  • Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.

  • Demonstrate an awareness of the range of services provided by Teleperformance and match them the overall client strategy for program level enhancement.

  • Facilitate client visits, audits and tours while demonstrating knowledge and awareness of the Teleperformance business and the ability to present this to suit client needs.

Qualifications:

Minimum Education Requirement

  • College or University graduate, or proven, direct extensive experience

Minimum Relevant Work Experience

  • Minimum 5-7 years' experience in an account or vendor management role in a call center environment

  • Experience in a Call Center Operations Environment or Project Management Team

  • Experience in budget forecasting and management including P&L responsibility

  • Experience with strategic initiative development and implementation, specifically with operating policies and procedures, and work process improvements

  • Proven success with client facing interactions as it relates to planning, business reviews and business development.

  • Experience with strategic initiative development and implementation, including a progressively developing operating philosophy and approach.

  • Experience supporting multiple disciplines in a consultative fashion.

  • Strong analytical skills and ability to drive change and manage long-term projects

  • Experience managing multiple client programs with varying service objectives, agent skill requirements and technical solutions

  • Excellent oral and written communication skills, as well as outstanding interpersonal skills

  • This position will require limited travel

  • Experience in Telecommunications is a plus

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