ADP VP Service in Augusta, Georgia
ADP is hiring a Vice President Service, Core Market. The VP will direct all activities of the Core Market within Major Account Services to meet profitability and growth objectives established for the business.
The VP has end to end client ownership in the Core Market and sets the strategy and collaborates with a broad array of field and functional stakeholders to meet all Service objectives helping drive Revenue, New Business Starts, Client Retention, Client NPS. Responsible for all activities relating to the accomplishment of market financial plans and objectives, operating plan initiatives, client experience, associate engagement, associate retention, and talent development.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Develops and executes a strategy that supports ADP's vision to be the premier provider of HCM solutions to the Core Market. Drives growth and solutions, via highly engaged associates, and personalized / strong client relationships.
Collaborates effectively with key functional and field organizations; Sales, Global Product and Technology, HR, Finance and Shares Services.
Continually analyzing operating results of its functional groups -- Service, Implementation, and Client Success to identify new areas of opportunity for growth, improved client satisfaction and operating productivity.
Develops and articulates the strategic objectives in a clear and compelling manner to all leaders and associates. Keeps the organization's vision and strategic plan at the forefront of decision making. Develops and communicates clearly defined service goals, objectives and results to the organization.
Develops leaders within the organization by providing developmental assignments, coaching, timely feedback and guidance. Rewards results and behaviors that support the mission, vision and values of ADP. Develops successors. Drives the ADP Employment Value Proposition throughout organization and develops a highly engaged workforce.
Maintains key client and partner relationships. Develops a deep understanding of the perspective of the client, and our associates and takes actions to integrate their needs with the products and strategic direction of ADP. Balances client expectations with associate engagement and performance.
Supports ADP and Major Account Services in its Business Transformation initiatives.
Serves as a key member of the Leadership team and partners with other ADP leadership teams as needed. Assumes other special projects/assignments as directed by the SVP.
Experience: 7 to 10 years' experience in a senior operations role in a fast-paced service environment. Experience or familiarity in the Human Resources Outsourcing space. Insurance/Healthcare industry a plus. Within the years of experience, must possess at least 5 years of successful and progressive managerial experience.
Education: Bachelor's degree required, in business-related field preferred. MBA preferred.
Must possess great leadership qualities with the focus on a team-based approach using collaboration and driving an engaging and inclusive culture. Must possess integrity, ambition, and be results-oriented. Must have broad functional background and experience including managing remotely in the area of service and operations. Ability to manage effectively virtually with clients and associates.
Must have a demonstrated ability in the following areas:
-Set and meet aggressive goals for operational effectiveness.
-Identify and develop talent across an organization.
-Work closely with sales to bring on and retain new business.
-Deal effectively with growth in sales and the existing client base.
-Must possess an "executive" presence and skills to build strong, working relationships from front-line people to senior executives.
Must possess thorough knowledge and appreciation of quality and execution. Excellent written and oral communication skills. Ability to work under pressure with tight time frames.
Excellent planning and organizing skills with ability to effectively direct/lead the market segments overall service and implementation functions in order to maximize revenues and profits. In-depth knowledge of financial and legal principles and practices. Excellent time management, communications, decision making, presentation, leadership and organization skills.
Business Leadership -- Strategy and Planning, Results Accountability
People Leadership -- Impactful Communication, Building Talent Relationship Building
Market Leadership -- Client Focus, Outside-In Perspective, Bias for Growth
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.