Job Information
Your Pie Franchising General Manager in Augusta, Georgia
About Us Your Pie was founded in 2006 when founder Drew French visited his wife Natalie's family on the Italian island of Ischia. In Italy, everything centers around food and family. They cook on an open flame using brick ovens and high quality ingredients. Drew brought this idea back to his home in Athens, Georgia, where the Your Pie brand grew. Now with multiple stores spread throughout the Southeast and beyond, Your Pie is growing faster than ever. Our mission statement? To be a globally admired brand by creating a culture that improves the lives of the Your Pie family. The menu at Your Pie focuses on custom, build-your-own options that are served fresh and fast. Guests can choose to build their own entrees from scratch, or choose from favorites that were created by Your Pie. Each location serves local, hand-picked craft beers to compliment the menu. Why Your Pie We are passionate people, hoping to shape the communities we serve by changing the way people experience pizza. For more about Your Pie, check out the One Stop Ops Library, the website www.Yourpie.com and the social media channels. Job Summary General Managers plan and organize the training and leadership necessary to achieve the goals of the overall brand in terms of team member training and store operations. Must be 21 years of age. Must be able to communicate and understand the predominant language(s) of the restaurants' trade area. Must have knowledge of service of food and beverage, generally involving at least three years of front of the house operations and/or assistant management positions, and must possess excellent basic math skills and have the ability to operate a cash register or POS system. Must be able to work in a standing position for long periods of time (up to 12 hours), and be able to reach, bend, stoop and frequently lift up to 50 pounds. Must have the stamina to work 50 hours per week. Job Responsibilities & Duties * Understand Cost of Goods and Labor and keep them at goal * Obtain net profit goals * Manage ordering, and ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurants' receiving policies and procedures * Fully understand all policies, procedures, standards, specification, guidelines and training programs * Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times * Manage customer service feedback and implement necessary changes * Ensure that all food and products are consistently prepared and served according to the restaurants' recipes, portioning, cooking and serving standards * Take weekly inventory to keep COG at goal * Keep discounts at goal * Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of team members and creating a positive, productive working environment.* Manage hiring/training * Complete New Hire Checklist * Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures* Product daily sales sheets * Handle daily deposits * Make employment and termination decisions * Fill in where needed during service to meet customer service standards and ensure efficient operations * Continually strive to develop Your Pie team embers in all areas of managerial and professional development * Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner* Complete schedules 5-7 days before week begins * Take inventory and complete daily sales sheets by Monday @ 10am * Produce payroll reports by-weekly by 10am * Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurants' preventative maintenance program * Ensure a Health Score of no less than 90 * Be ServSafe Certified and implement appropriate sanitation procedure within the restaurant * Oversee and ensure that restaurant policies on team member performance appraisals are followed and completed on a timely basis. (The "BCE Review" and "Secret Shopper visits") * Schedule labor as required by anticipated business activity, ensuing that all positions are staffed when and as needed and labor goal is met * Be knowledgeable of Your pie policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures* Write-ups/follow-ups * Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, team members and guests * Develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns* Grow same-store sales by developing marketing campaigns to increase sales and customer retention