Kelly Services Desktop Support Technician in Auburn Hills, Michigan
Kelly Services is looking to hire a Desktop Support Technician . This is a long term contract opportunity with our client in Auburn Hills, MI.
This is 100% onsite (no remote work available for this position)
Shift: Monday-Friday 8:30am-5:00pm
Full Job Description:
To provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.
Research, resolve, and respond to complex questions in accordance with current standards. Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.
Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards.
Installs new hardware and maintains existing hardware.
Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.
Documents, debugs, and prepares user procedures.
Trains end-users in the use of equipment and software.
Performs other related duties as assigned by the Desktop Support Supervisor including IT Projects.
Knowledge of personal computers and related hardware and software Knowledge of Microsoft operating systems and application software
Knowledge of GUI applications used in a Windows operating environment.
Familiar with UNIX, and MAC operating systems Knowledge of problem solving and troubleshooting methods Skills in verbal and written communications and customer service practices.
Ability to work as a team player in a multi-cultural, diverse working environment
Ability to lift up to 50 pounds Associate degree in Information Technologies or related field or technical training equivalent.
Prefer Bachelor’s degree in IT or related field.
At least two years PC support in a networked environment. Experience with multi-cultural students and staff preferred.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.