Student Veterans of America Jobs

Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta. Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details! We dont just build technology. We build hope. We are looking for a Strategic Customer Success Manager- MRgRT to join our team! Preferred location: NJ, PA or NY area- Candidate must live within the area. What youll do at Elekta: The Strategic Customer Success Manager is responsible for delivering a world-class service experience to Elektas valued customers and strategic partners. This position interfaces with key Elekta and client contacts to ensure their MRgRT program operates at the highest level of efficiency and standards. This includes clinical workflow optimization, ongoing training on a variety of Elekta products, high level Service performance, enhanced upgrade experiences and smooth project execution. The role involves extensive interaction with Elekta Sales, Order Fulfilment, Education and Training, Support, systems engineering, product development, and other members of Elekta cross-functional teams. Responsibilities: Dedicated, onsite customer liaison throughout the customer enterprise for support, upgrades, training, project execution and advice. Develop and initiate MRgRT programs that drive customer adoption of advanced clinical applications. Facilitate best clinical best practices. Provide training support to the customer facing clinical experts (apps, trainers, specialists, etc.) to ensure consistency and competence in effectively delivering (MRgRT) Plan for the future of the customer site, understand the needs and goals of the customer and build a plan to achieve them. Work in partnership with the customer to identify, prioritize and develop annual KPIs for key programs. Identify and liaise potential research opportunities between the customer and Elekta. Evaluate current product utilization with the provision of education and/or consultation services to promote increased customer understanding, confidence, enhanced product utilization and therefore reliance on Elektas products. Facilitate workflow discussions to refine and improve clinical workflows. This includes the development of KPIs to determine workflow improvement success. Coordinate activities to achieve the standardized clinical processes and workflows across all facilities. Develop and deliver a quarterly review of key metrics related to site enhancement requests Support cases and workflow/product improvement initiatives. Work with the Elekta Order Fulfillment team to facilitate smooth project execution. Ongoing monitoring of site feedback, standard and escalated issues. Assist other Service team members in the handling of customer inquiries. Monitor cases to ensure Service Level Agreements (SLAs) and/or other requirements are met. Work with the Elekta Upgrade and Education teams to help facilitate smooth upgrades, including the timely coordination of upgrade training. Liaise with Elekta Regional and Business Line teams. Work within a multi-vendor environment to identify custom tailored solutions for better connectivity between systems Organize and manage customer and employee training classes for the Elekta Unity. Assist the customer and provide operational and end user support. Provide post-implementation support and on-going support measures. Qualifications: Bachelors Degree or equivalent experience required. Minimum of 3 years of leadership experience in a customer facing role, preferred. Experience with MRgRT- preferred. Radiation Therapy background with clinical oncology experience required. High level of Monaco product knowledge. MOSAIQ workflow understa ding. Effective written and verbal communication and presentation skills. Understanding of government related initiatives and the impact they may have in regard to Oncology. Exceptional customer service skills and executive presence with the ability to build relationships at all levels of the customer organization. Ability to build relationships at all levels of the customer organization. Experience in project management. Ability to influence resources outside of direct control. Ability to drive change. Ability to drive projects to completion. Experience in coaching and team development. Ability to manage in a matrix environment. Proven ability to organize, motivate, and direct people. Must have a good understanding of the Service function in a high-tech environment with the ability to look at the entire oncology program. Excellent analytical and problem-solving skills combined with the ability to quickly solve problems. Fluent English (written and spoken) Ability to communte daily bewtween customer locations in the North NJ area. For North America, the following information is mandatory: Physical Requirements (Physical demands and work environment): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with...

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