Home Depot Senior Business Analyst (Virtual) in Atlanta, Georgia
Performs highly advanced (senior-level) business analysis work. Work involves leading the development of business cases, the gathering, development, documentation and management of user requirements, and the review, assessment, and development of business processes. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Elicits, analyzes, specifies, and validates the business needs of stakeholders.
Collaborates with project sponsors to document the business case prior to project approval.
Clearly identifies and documents project stakeholders.
Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
Works with stakeholders and project team to prioritize collected requirements.
Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Develops and utilizes standard templates to write requirements specifications accurately and concisely.
Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
Develops and conducts peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
Manages and tracks the status of requirements throughout the project lifecycle.
Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
10% - Planning & Analysis:
Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives
Drives the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
Researches and designs best fit infrastructure, network, database, and security architectures for products
Proactively creates and maintains tools for monitoring and support
Participates in project planning and reporting across multiple efforts
30% - Delivery & Execution:
Drives configuration, debugging, and support for infrastructure
Drives field and corporate roll-outs of technology
Drives the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
50% - Support & Enablement:
Collaborates with product and project teams to understand needs and enable them with infrastructure
Supports technology architecture design review efforts for project and product teams
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
Opens and manages vendor problem tickets to resolution
Drives the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Creates scripts and tools that drive automation and enable product teams and end users to move towards self service
10% - Learning:
Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
NATURE AND SCOPE
Typically reports to the Systems Engineer Manager or Sr. Manager.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent in a field of study related to the job.
Years of Relevant Work Experience: 1 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
1-3 years of relevant work experience
Professional experience as an Infrastructure
Engineer, Network Engineer, Database Engineer, or Security Engineer; familiarity with at least one other discipline, and interest in growing in the remaining disciplines
Experience working as part of a collaborative, cross-functional, modern engineering team
Experience with infrastructure, network, database, or security troubleshooting and remediation
Experience installing and upgrading applications or databases and performing system maintenance
Familiarity with system and environment analysis and design
Familiarity with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
Familiarity with debuggers, runtime analysis, library systems, compiled programming, and software update tools
Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
Experience with operating system commands and utilities as well as scripting
Experience with cloud platforms such as GCP and Azure
Experience supporting a 24x7 retail operation
Knowledge, Skills, Abilities and Competencies:
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Cultivates Innovation: Creating new and better ways for the organization to be successful
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.