Job Information
Carter's/OshKosh Manager, Store Operations Finance & WFM in Atlanta, Georgia
QUESTIONNAIRE-6-38
03
Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
How you’ll make an impact:
This role is responsible for ownership of the $100M+ Retail field budget, with responsibility for planning, forecasting, and analysis in partnership with Retail Finance. This role leads alignment across internal partners and executes proper disbursement of the payroll budget. This is a collaborative role which serves as the key decision maker for all workload management impacting retail stores in the U.S. and Canada. This leader is responsible for all workforce management (WFM) functions and workload-related initiatives.
This role reports to the Senior Director of Store Operations, has 1 direct report, and is based in our Buckhead office.
Financial Modeling and Forecasting (45%)
Manage, direct, and oversee all store payroll activities, to include: planning, organizing, prioritizing, and delegating payroll hours, allowing the field teams to meet key objectives, and ensuring store needs are addressed effectively.
Responsible for the design, financial modeling, and implementation of a next-generation labor model.
Leader for all key deliverables to Retail Finance on matters relating to retail stores (Annual Budget, Quarterly Updates, Long-Range Plan, Earnings Calls, etc.).
Responsible for developing compliance and monitoring programs to ensure proper expense controls, in partnership with HR and the Compensation team.
Manage and forecast Travel & Expense budgets for Store Operations and the retail field.
Quickly address sensitive payroll matters and provide guidance, recommendations, and solutions for escalated issues.
Perform monthly/quarterly analysis and forecasting of payroll to hindsight areas for improvement and determine future spending/savings.
Conduct ongoing analyses to enable strategic and data-driven decision making; provide direction and make impactful recommendations.
Workforce Management (40%)
Proactively identify shifts in business and adjust labor models accordingly to drive omni and in-store sales.
Develop labor models to support Labor Plan/Forecast by Store, by position mix, and productivity.
Identify variance drivers; update reporting and provide insights into variance.
Responsible for overseeing new initiatives and tests to create longer-term labor solutions and enhancements.
Contribute to the maintenance, continuous improvement, and implementation of store systems in partnership with the Product Owner.
Oversee and maintain configuration of the app for proper payroll distribution to all stores.
Partner with Product Management team on WFM process and application improvements.
Operating Hours / Sales Incentive Planning (15%)
Understand budget implications of store workload details, timing, and payroll distribution.
Oversee global payroll changes (i.e., minimum wage); analyze wage trends and future wage projections in partnership with HR.
Analyze current store operating hours for opportunities to expand or contract and understand budget impacts.
Provide reporting and analysis for operating hours and schedule compliance opportunities.
In partnership with HR, assist with the development and execution of census/wage rate controls, processes, and procedures.
Build annual store-level sales and omnichannel plans for U.S. and Canada stores for goal alignment.
Review monthly store-level sales plans and cascade incentive targets to field teams, in partnership with Compensation.
Review monthly store incentive payout files for accuracy; adjust as needed.
We’d Love to hear from you if: (Requirements section)
Must have:
5+ years of experience of financial planning and analysis (i.e., building and forecasting financial models).
Experience working within and/or implementing a Workforce Management system.
Bachelor’s Degree in Finance or a related field.
General business sense, accounting/finance background, possess advanced Excel knowledge and ability to apply this knowledge to business problems
Strong expertise with accounting principles and financial statements
Demonstrated business analysis skills, including detailed budgeting and forecasting of revenue and expenses
Strong business acumen of retail operations (including those pertaining to a WFM system), effective scheduling, and payroll budgeting.
Self-motivated and organized with high attention to detail.
Strong problem-solving and troubleshooting skills with the ability to exercise mature judgement.
Proven ability to develop new processes and be creative/innovative in approach.
Ability to be persuasive with details, facts and supporting data, and recommend appropriate actions based upon conclusions of that data.
Preferred skills and experience:
Executive presentation skills and the ability to influence at all levels.
Driven, able to balance multiple priorities. Good interpersonal skills with the ability to build relationships across all levels of the organization.
Our Team Members:
Lead Courageously: Have a strong sense of personal values that align with our Company values
Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
Drive Growth: Set aggressive goals and implement plans precisely
Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes
Make a career at Carter’s:
- Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.