Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Response Mine Interactive Call Center Supervisor in Atlanta, Georgia

Reports to: Manager of Call Center Operations

Location: Atlanta, GA (Remote)

Overview:

The Call Center Agent Supervisor will be responsible for supervising a team of call center sales agents working from home and improve performance of internal call center operations. He or she will be responsible for Call Center Sales Agents hiring and training, adherence to policy, service levels, quality control, testing, reporting, program improvement, sales and sales reconciliations.

Responsibilities:

  • Develop, review, educate and manage direct reports to deliver high levels of excellence in creativity, business performance and project management.

  • Successfully motivate, coach and develop a team of RMI dedicated telesales associates internally who can sell across multiple product lines.

  • Create a collaborative environment in which associates at all levels of the organization are encouraged to utilize and learn and become ambassadors for the RMI call center

  • Drive team performance and deliver on critical performance measures including team productivity, efficiency and quality.

  • Deliver performance feedback, including performance appraisals, developmental action plans, and performance improvement plans.

Qualifications:

  • 2 + yrs. experience in a call center or outsourced call center agency environment with a thorough knowledge of call center sales management

  • Proficiency in both inbound and outbound telemarketing

  • Proficiency in program set-up, management, and reporting

  • Home Service, Healthcare marketing, and/or Consumer Sales experience

  • Sales experience

  • Excellent customer service

  • Excellent verbal and written communication skills

  • Proficiency with Excel

  • Excellent presentation and persuasive skills

  • Strong analytical skills and demonstrated problem solving ability with a focus on continuous improvement

  • Entrepreneurial spirit highly valued

Education/Experience Requirements:

  • Bachelor?s degree in business, marketing or closely related discipline is preferred; or a minimum of five (5) years related experience and/or training; or equivalent combination of education and experience

  • Prior sales and supervisory experience is required

  • Proven ability to direct others in a constantly changing environment

?The above declarations are not intended to be an ?all-inclusive? list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do thejob. Rather, they are intended only to describe the general nature of the job and be a reasonablerepresentation of its activities.

Any valid, official communication from our recruiters and hiring managers will come via a responsemine.com or an applytojob.com email address. If you receive an email from an account other than an email address with the extension@responsemine.com or @applytojob.com, please contact us directly at 404-233-0370 and speak with Amy Rich as you may be a victim of a phishing scam.

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