Response Mine Interactive Call Center Supervisor in Atlanta, Georgia
Reports to: Manager of Call Center Operations
Location: Atlanta, GA (Remote)
The Call Center Agent Supervisor will be responsible for supervising a team of call center sales agents working from home and improve performance of internal call center operations. He or she will be responsible for Call Center Sales Agents hiring and training, adherence to policy, service levels, quality control, testing, reporting, program improvement, sales and sales reconciliations.
Develop, review, educate and manage direct reports to deliver high levels of excellence in creativity, business performance and project management.
Successfully motivate, coach and develop a team of RMI dedicated telesales associates internally who can sell across multiple product lines.
Create a collaborative environment in which associates at all levels of the organization are encouraged to utilize and learn and become ambassadors for the RMI call center
Drive team performance and deliver on critical performance measures including team productivity, efficiency and quality.
Deliver performance feedback, including performance appraisals, developmental action plans, and performance improvement plans.
2 + yrs. experience in a call center or outsourced call center agency environment with a thorough knowledge of call center sales management
Proficiency in both inbound and outbound telemarketing
Proficiency in program set-up, management, and reporting
Home Service, Healthcare marketing, and/or Consumer Sales experience
Excellent customer service
Excellent verbal and written communication skills
Proficiency with Excel
Excellent presentation and persuasive skills
Strong analytical skills and demonstrated problem solving ability with a focus on continuous improvement
Entrepreneurial spirit highly valued
Bachelor?s degree in business, marketing or closely related discipline is preferred; or a minimum of five (5) years related experience and/or training; or equivalent combination of education and experience
Prior sales and supervisory experience is required
Proven ability to direct others in a constantly changing environment
?The above declarations are not intended to be an ?all-inclusive? list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do thejob. Rather, they are intended only to describe the general nature of the job and be a reasonablerepresentation of its activities.
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