National Dentex Customer Service Representative I in Athens, Tennessee
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX name of Rogers Dental Lab, TN for a Customer Service Representative.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Answer phones in a timely manner.
Promptly relay issues and concerns to appropriate area.
Schedule pickups and deliveries as needed.
Relay delivery date changes to customers.
Schedule material fulfilments (i.e. Prescriptions, boxes, shipping labels, etc.).
Outbound calls as assigned.
Be courteous and treat external as well as internal customers with respect.
Organize work are for highest function and efficiency.
All other duties as assigned.
Skills and Abilities Required:
Must be able to read, write, speak and understand English.
Must have computer skills including typing and familiarity with Microsoft Office products.
Verbally communicate via telephone – maintaining a positive demeanor.
Verbally communicate with all levels of staff – maintaining a positive attitude.
Excellent listening skills
Detail-oriented – ability to multitask and maintain accuracy.
Minimum Education and Experience Required:
Required: High school diploma or GED equivalent
Entry level role
Hazardous Materials or Equipment Used:
- All office equipment
Perform tasks at multiple workstations – standing and sitting for extended periods of time.
Some lifting between 5 to 20 lbs. may be required.
- High School or Equivalent or better