Job Information
Diageo Greece & MENA Technology Engagement Lead in Athens, Greece
Job Description :
Technology Engagement Team, focuses on ensuring IT operations are stable and secure through a consistent approach. The team is tasked with running a resilient and secure technology landscape, meeting service levels cost-effectively, securely, and compliantly while continually improving performance.
The Technology Engagement Lead, a business-facing role, requires technical understanding and effective communication skills to engage with the business. This role supports the adoption of new technologies across Diageo, driving service improvements, and meeting business requirements. Acting as a service champion, the TE Lead ensures new tech deployment, ongoing service, support, stability, and compliance within their geographic area.
Scope of Role:
Diageo Greece, MENA including our new HQ in Dubai and Beirut in Lebanon extending support to remote users across the MEAN region countries.
Stakeholder/ User management and engagement: Proactively engage with end users to identify and support on-going business needs, coordinate communications and events to keep them informed of service reviews, improvements plans, outages and techs available seeking to deliver a brilliant employee experience. Address employee service concerns and escalations from the technology and process perspective.
Delivery partner/vendor Performance and Service Level Management - ensuring internal and 3rd
party teams deliver services upon SLAs and internal control framework.
Project management for local projects
Information Management @ Security Champion for the markets under the responsibility of the role.
Support embedment and communications of technologies, services and security guidelines to
improve employee experience with services. This includes supporting employees to understand
company technologies, identify and drive opportunities to use it and championing use
- Actively support deployment of up-to-date IT infrastructure platform standards (laptops, network,
VC, WiFi, etc) in the geography. Support and coordinate deployment of Diageo Workplace techs
and confirm appropriate service wrap is available to provide stable and reliable services.
Support Technology Engagement agenda through championship role as assigned
Financial Management - Management of market D&T AOP budget and R&Os reporting
Worker Type :
Regular
Primary Location:
Athens
Additional Locations :
Job Posting Start Date :
2024-08-21
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
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