Job Information
Foundever German speaking Team Manager - Athens, Greece in Athens, Greece
German speaking Team Manager - Athens, Greece
Req ID#: 256517
Athens, Athens, GR
Job Description:
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Come and work with us.
We are looking for a talented and accomplished German speaking Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
As a Team Manager in this project, your daily responsibilities will include:
Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with project
Work as a team, actively collaborating in the development of the advisors activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
Undertake formal monthly/ quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilities
To succeed in the role, you will need to have:
Native our proficient German (mandatory)
Advanced level of English (at least C1) both verbal and written
Other European language will be a plus
Minimum of 12 to 18 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Must hold EU citizenship or valid work permit for Greece
Be a local candidate since the position is office based in Athens, Greece
Knowledge/abilities
People oriented
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels
Education and experience
Bachelor’s degree or directly related work experience
Previous relevant experience as Team Manager
Specific Requirements (when necessary)
Availability to travel
Out-of-hours support
Go further with Foundever™
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)
Apply Today!
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
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