Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

Ingersoll Rand Service Coordinator - Ashford in Ashford, United Kingdom

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Service Coordinator

Location

Ashford, Kent

About Us

Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.

Focused primarily in and around Hertfordshire and the South East but sometimes travelling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, utilities and many other industrial and business segments.

Job Summary

As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.

Responsibilities

  • Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours

  • Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings

  • Ensure service and contract administration activities are performed as required

  • Coordinate the movement, upkeep, utilisation and paid hire of rental units

  • Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner

  • Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner

  • Management and resolution of invoicing queries and disputes

  • Operate all service functions within the ISO 9002 quality standard currently in place, including Method Statements & Risk Assessments as required

  • Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way

Basic Qualifications

  • Proficient in Microsoft Office applications required, Simpro and Sage knowledge advantageous

  • Experience in a field service planning/coordination role preferred

Travel & Work Arrangements/Requirements

  • Site based

Key Competencies

  • Excellent communication and customer relationship building skills are critical

  • Flexibility, initiative, willingness to drive change in process and systems essential

  • Must possess good written and numeric skills

What we Offer

  • 25 days Holiday + 8 Bank Holidays

  • Holiday Purchase Scheme – additional 5 days annual leave

  • 5% Employee and 7% Employer Pension Contribution

  • Westfield Health Cashback Plan

  • Death in Service Benefit of 4x salary

  • Cycle Scheme (After probation period)

  • Electric Car Scheme (After probation period)

  • Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment

  • Costco Gold Company member, with access for employees to join

  • Employee Assistance Program

  • Enhanced Maternity and Paternity Policies

  • LinkedIn Learning – full free access

  • O2 Reach

#LI-AP1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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