Job Information
Linnaeus Client Care Team Leader (Lead Receptionist) in Ashford, United Kingdom
Job Title: Client Care Team Leader
Salary: £24,856.00
Location: Cinque Ports Vets, Kingsnorth
Job Type: Permanent
Hours: 40 hours per week, share of a Saturday rota to be discussed at interview
Cinque Ports Vets are looking for a pro-active, empathetic person to lead their fantastic Client Care team!
Your role and responsibilities
We are looking for an experienced, pro-active person to join our friendly team as a client care lead!
The ideal candidate will be able to demonstrate extensive client care experience, and preferably leadership duties,
We are looking for someone that is able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients.
This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.
Other duties to include, but not limited to:
Working closely with senior managers in the clinical, marketing, financial and human resources teams to deliver and promote practice objectives.
Lead and encourage outstanding client and pet care from all team members
Financial reconciliation, debt control
Help with management of TOIL, absences and holiday requests/cover
Ensuring GDPR compliance
Aid in induction and training of staff
Client complaints and feedback response
Appropriate management of consultation and surgical diary
To ensure that strategic objectives, as set by the clinical directors, are delivered, with adherence to budget figures.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Extensive free online Linnaeus CPD program
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About us
With over 90 years of experience, we offer primary care services for small animals in multiple practices across Kent and Sussex. We provide a range of primary care services and a 24-hour emergency care service that runs 365 days a year to ensure our patients are looked after at any time. We are accredited with a Gold and Silver Cat Friendly Clinic award and multiple RCVS awards to help provide the best quality care across our practices.
Cinque Ports Vets, as part of Linnaeus, are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
If you would like to apply for this position or discuss in more detail please contact stephanie.acton@linnaeusgroup.co.uk