Job Information
Omni Hotels Guest Services Dispatcher- Full Time in Asheville, North Carolina
Location
Grove Park Inn
The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.
Job Description
The Guest Service Agent provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
Responsibilities
Use friendly and appropriate expressions when engaging guests
Be fully acquainted with the different points of interest
Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
Ensure that the public areas, bell closet are maintained, clean and tidy
Follow-up with guest complaints to ensure that any problems are resolved
Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas
Utilize bell carts effectively and with caution
Direct guests to the Front Desk or meeting rooms
Call taxis and/or shuttle for guests as needed
Assist, retrieve and load luggage for guests
Notify the Front Desk and Guest Services of VIP arrivals whenever possible
Engage in conversation with as many guests as possible
Attend all designated staff meetings and training sessions
Complete all tasks assigned by manager
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Qualifications
Previous experience with hotel guest services highly preferred
Excellent customer service skills
Must have strong communication, presentation, training and organizational skills
Maintain a professional business appearance, attitude and performance
Must pass pre-employment drug screen
Valid Class C License required
Must be able to work a flexible schedule including weekends and holidays
Candidates must be able to speak fluent English
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.”
Job LocationsUS-NC-Asheville
Posted Date1 month ago(3/21/2024 4:04 PM)
Requisition ID 2024-107320
of Openings 1
Category (Portal Searching) Front Office Operations