Job Information
Carrier Commercial HVAC Service Coordinator in Ashburn, Virginia
Country:
United States of America
Location:
CAV03: CCS-Ashburn, VA 21750 Red Rum Dr, Ashburn, VA, 20147 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
This position is for a Commercial HVAC Field Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.
Key Responsibilities:
Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
Proactively distribute work orders for jobs daily
Adhere to scheduling guidelines and work order priority to manage schedule
Assist with the management and recording of non-productive technician time
Will support the accounts receivable team with reconciliation of past due invoices.
Reconciling technician expenses with work orders after project completion
Required Qualifications:
High School diploma or GED
Must have a valid Driver’s License
2+ years customer service experience
1 year of experience scheduling workforce
6+ months experience supporting customers via telephone and email
Preferred Qualifications:
Experience in the HVAC industry
Experience with scheduling field service technicians
Excellent verbal and written communication skills
Strong organizational skills
Excellent attention to detail and accuracy
Experience with Microsoft Office
Experience with SAP
Experience with Salesforce or similar CRM
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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