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Job Information

Amazon Program Manager II, Fresh Grocery Stores, Workforce Planning in Arlington, Virginia

Description

Interested in working on an innovative business that is changing the way customers think about grocery? Amazon Fresh Grocery Stores is looking for a customer obsessed and technically-savvy program manager to join its Workforce Planning Team (WPT).

WPT is responsible for ensuring Amazon Fresh Stores (AFS) are staffed appropriately to support customer demand, while achieving variable labor spend goals which driving business growth. WPT owns all labor planning and scheduling workflows across a complex software stack. We are seeking a program manager with previous retail experience to help enhance capacity planning and support profitable new store launches.

In this role, you will dive deep to become a subject matter expert on AFS labor demand planning, scheduling and hiring processes. Using your expertise, you will work cross-functionally to identify process improvements and drive best practices which optimize our existing program. You will be responsible for on-time and accurate execution of several business-critical tasks each week. Longer-term, you will focus on integrating capacity planning and launch mechanisms within WPT’s system and flexible staffing strategies. The ideal candidate is passionate about being in stores and interacting with store managers – this is a crucial to understanding and scaling the Amazon Fresh Stores business line.

Key job responsibilities

• Collaborate with operations leadership to drive adoption of capacity reporting which improves staffing readiness

• Work closely with analytics and finance partners to develop key labor planning metrics which measure program effectiveness and help identify areas for improvement

• Own execution of the AFS labor ordering and transfers programs, and work with Workforce Staffing and Recruiting partners to increase transparency and simplicity

• Programmatically manage labor planning execution for new store launches, major remodels and critical events (IE - Holidays, Prime Day) which propel topline growth

• Escalate potential capacity constraints created by grocery supply chain or under-the-roof operational changes

• Identify ways to measure customer feedback at scale and utilize data-driven insights to implement new processes which are intuitive and solve critical problems for field leaders

• Define and document capacity planning and launch standard operating procedures (SOPs)

• Visit stores to drive program adoption by teaching and coaching field leaders

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Chicago, IL, USA | Seattle, WA, USA

Basic Qualifications

  • 3+ years of program or project management experience

  • Experience using data and metrics to determine and drive improvements

  • Experience working cross functionally with tech and non-tech teams

  • Bachelor’s degree in Business Management, Economics, Engineering, Supply Chain, or related field

  • Strong exposure to labor planning, demand planning and retail operations. Experience in grocery or similar industries is preferred.

  • Excellent written and interpersonal communication skills

  • Ability to influence and earn the trust of key partners

  • A strong mix of solution-oriented execution skills and long-term strategic thinking

  • Ability to operate successfully and independently in a fast-paced and ambiguous environment

  • Proficiency with automated self-service reporting tools (IE – Tableau, Quicksight)

  • Proficiency with Excel and SQL

  • Comfortable presenting to and communicating with senior level staff

Preferred Qualifications

  • Experience in finance projects, including requirement gathering and testing in environments with distributed systems

  • Experience building processes, project management, and schedules

  • Experience working in a physical store

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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