Zantech Helpdesk Specialist in Arlington, Virginia
At Zantech, we apply state-of-the-art technology to solve our Federal Clients' most mission-critical challenges. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers a competitive compensation, benefits and vacation package as well as providing you with a fast paced and exciting work environment. Come join our team!
Zantech is looking for a Helpdesk Specialist to support the Army clients.
The qualified candidate will possess the necessary qualifications and experience to function as a helpdesk support service specialist to provide remote end user support for client applications. The candidate will handle phone calls, input caller information into trouble ticket system and ensure all information is correct both about the user and their issue, continuously manage the queue of trouble tickets in the system, escalate application issues to tier 2 and tier 3 support, document and communicate status of calls to management and the end user community via the help desk software. Candidate must have great customer service skills, be able to communicate with both technical and non-technical users, collaborate with other departments or offices as necessary to expedite resolutions and promote and maintain a high quality, professional, service-oriented image among clients.
Describe number of years and type of experience required to perform the job; essential knowledge/skills/abilities:
AA Degree in Computer Science/Engineering highly desired
Shall be able to possess and maintain a valid driver's license.
Strong verbal and written communication abilities and the ability to adapt to change as required
Experience providing technical support as part of a corporate or government IT department
Must be US Citizen AND have an Active Secret clearance
3+ years or more customer service experience
Ability to prioritize & meet multiple customer requirements to complete systems support tasks on time.
Ability to organize and coordinate simple to moderately complex projects.
Ticket management system experience
Security+ A+ Net+ IA Level I or IA Level II training
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other.
Zantech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.