Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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HP Inc. Technical Support Representative, French (Hybrid Solutions) in Ariana, Tunisia

Work is no longer a place, it's what you do and how you do it. More fluid, more flexible, powered by your imagination and by some amazing technology! That's where we come in. We're HP - Poly

We're a global outfitter of pro-grade audio and video technology so that employees everywhere can look and sound their best from anywhere. Join us as we pursue our disruptive vision to bring professional audio and video meeting technology and services to everyone. Be a part of our journey!

As a Technical Support Representative you will be the first contact for our customers for all of their questions regarding our products and services. You will manage these contacts in a customer oriented, efficient and effective way to ensure that they are fully satisfied, and the required solutions are provided instantaneously.

What You'll Do :

  • Answer telephone "hot line" and written or Internet-based inquiries from customers regarding company products for the French language region.

  • Analyze problems with non-functioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action.

  • Recommend solutions to customer application questions.

  • Maintain log of problems so that recurring problems can be reported to product development. Generate sales lead when appropriate from those contacts.

Key Responsibilities :

  • Discuss with customers (internal and external) the technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations.

  • Handle customer assistance requests by phone and email, ensuring that those which cannot be addressed at first contact are escalated and followed up on appropriately.

  • Ensure CRM system is kept fully updated with work on customer issues.

  • Obtain accurate customer details within CRM system.

  • Generation of sales leads from these contacts.

  • May handle customer product repair invoicing, RMAs processing and assist in preparation of customer service statistics.

  • Handle product and service licensing queries.

  • Check status of repair orders per customer request.

  • Follow up on customer satisfaction survey.

  • Provide excellent customer management inclusive of excellent communications, responsive follow through, and advocacy for customer issues with internal departments.

Would we love to hear from you if you have:

  • Native or near-native level fluency in French and English. Other languages are a plus

  • Experience working in a technical support position, preferably in the Unified Communications sector

  • Experience with Customer relationship management (CRM) systems

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

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