Job Information
NTT America Solutions, Inc. SOC Analyst in Anytown (DT), Brazil
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The role of the Senior Associate Managed Services Information Security Analyst is to work with the security tools and other security teams to monitor, analyse, interpret and report on the incoming client data for the purpose of delivering security information and recommendations to the clients, enabling NTT to deliver the contracted security services. This will include tasks such as security incident detection and response, security event reporting, threat hunting, content maintenance (tuning) and interacting with clients to ensure their understanding of the information generated, recommending client system changes as well as answering security related queries from the clients.
Working at NTT
Key Roles and Responsibilities:
Work as part of a global Cyber Defence Centre (CDC) team that works 24/7 on rotational shifts.
Work with client stakeholders and Information Security Manager (ISM) to tune the MSSP platform and client SIEM to enable more efficient detection, analysis and reporting
Monitoring of the NTT security tools to review and analyse security logs from client environments
Generate continuous improvement ideas for supported security tools/technologies, to enable improvements to the NTT services, employee experience and client experience
Adhere to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards
Utilise and document best practices and amend existing documentation as required
Security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics.,
Utilise a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
Ensure usage of knowledge articles in incident diagnosis and resolution and identify when updates are required
Perform defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information
Undertake limited range of Threat Hunting activities across both individual client estates, as well as cross client hunting
Manage unresolved incidents and follow up until incidents are resolved
Apply critical thinking to your role to ensure the best outcomes for the client and NTT within the boundaries of the service and SOPs
Remain curious and objective to provide high quality services to the clients, beyond tools native capabilities.
Cooperate closely with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business and the client.
Knowledge, Skills and Attributes:
Applies learned techniques, as well as company policies and procedures to resolve a variety of issues
Working knowledge on implementation and monitoring of any SIEM or security tools/technologies
Knowledge on security architecture, worked across different security technologies.
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organised
Great attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team play with the ability to work well with others and in group with colleagues and stakeholders
Academic Qualifications and Certifications:
Degree or relevant qualification in IT/Computing
Security certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCNA , JNCIA , ACCA ,PCNSA , CCSA will be an advantage.
Required Experience:
Moderate level of experience in SOC Analysis Operations
Moderate level of experience in SIEM usage for investigations
Moderate level of experience in Security technologies like Firewall , IPS , IDS , Proxy etc
Moderate level of experience in technical support to clients
Moderate level of experience in handling security incidents end to end
Knowledge on security concepts and application of those concepts
Moderate level of experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots and other security tools.
Knowledge on log collection mechanism such as Syslog, Log file, DB API
Knowledge in security architecture
Moderate level of experience of 3-5 years in Security Analysis or Engineering
Skills Summary
Communication, Critical Thinking, Customer Service, Cybersecurity, Logical Thinking, Teamwork
What will make you a good fit for the role?
Workplace type :
Hybrid Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.