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Job Information

Leidos Systems Support Technician in Annapolis Junction, Maryland

Description

Unleash Your Potential!

At Leidos, we deliver innovative solutions by leveraging our diverse and talented workforce who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos is seeking a Systems Technician to work within the Mega Center IT support Team. The successful candidate will work under our IT manager maintaining the health of thin clients, servers and network architecture, including Cisco and Juniper fiber switches as well as Passive Optical LAN networks, spanning 4 floors. As part of the hardware support, you will be deploying, excessing, repairing, upgrading, network equipment. A customer ticketing system will be used in prioritizing actions. Expect hands on hardware, taking down and setting up different user spaces and performing asset destruction processes.

PRIMARY RESPONSIBILITIES:

  • The environment includes Microsoft-based servers, databases, and PC workstations as well as HP thin clients, and network connected printers.

  • Network Connectivity support which includes a local LAN PON system including deployment of ONTs

  • Troubleshooting and repair may include traveling to 3 other different sites to perform work within 6 miles radius when needed.

  • Schedule is M-F core hours 7:30-5pm. On a rare occasion (Once or twice per year) you may need to responding to system administration, operations, and maintenance problems while off duty, on an on-call basis. In that event, it would include coverage of evenings and weekends on a rotation schedule providing network support issues as some Leidos programs operate 24X7.

  • A self-starter, excellent communicator as well as the ability to pay attention to detail. Some work includes many steps and the ability to handle detail is a must.

  • Hands-on experience and the ability to use tools to repair PCs and rack equipment required. Ability to replace hardware components of a computer or server.

  • Monitor and maintain health of Uninterruptible Power systems (UPS) located in multiple secure areas.

  • Working with others to expand / reconfigure fiber infrastructure, which includes working in zone boxes, Data closets, and in the ceiling.

  • Asset management tracking, labeling and destruction.

  • Tier 1 support of Cisco VOIP Phone system. Troubleshooting, programming deploying VOIP phones.

  • Assist Senior administrators with STE / STN compliance.

  • Frequent contact with via phone, email and in person with the 600 tenants that occupy the building.

  • Planning and implementing IT enhancements and undertaking project work and delivering results timely and cost effectively.

  • Must be willing to continue training on Windows domain support administrator as well as Passive Optical LANs that utilize Motorola and Tells OLT / ONT architectures.

  • Ability to move up to 60lbs, Racking and stacking servers, moving PC workstations, deploying phones getting under desks to resolve cabling issues.

  • Must have the ability to work service desk tickets from a queue.

BASIC QUALIFICATIONS:

  • Bachelors Degree in related technical field and 2 years of experience, Associates Degree in related technical field and 4 years of experience, High School Diploma or GED and 5-6 years of related IT experience

  • 3 or more years of experience supporting the intelligence community in a network or systems capacity

  • Must be an independent thinker capable of working proficiently independently as well as within a team

  • Must be able to interact effectively with Leidos End users and other System administrators.

  • Must have an active Top Secret/SCI with Polygraph security clearance.

  • Must be willing to learn, administer, maintain and program of the Motorola / Arris Optical line terminal (OLT) and corresponding desk top optical network terminals (ONT).

  • User of Microsoft office Word, Excel, Visio and MS Paint.

  • Ability to move up to 60 pounds

PREFERRED QUALIFICATIONS:

  • ITIL Foundation certification

  • Security + TIA Certification.

  • Microsoft Certified Professional

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Original Posting Date:

2024-05-30

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $55,250.00 - $99,875.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00136641

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

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