Job Information
University of Michigan Patient Services Intermediate in Ann Arbor, Michigan
Patient Services Intermediate
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Summary
Position supports the Michigan Center for Bowel Control Program (MBCP) patients that spans Von Voigtlander OBGYN and Taubman Center GI.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Greet patients and complete the check-in process verifying demographic and insurance information.
Schedule new and return patient visits determining appropriate provider based on specific standards.
Schedule patients for follow up appointments at check out.
Maintains clinic calendar, rescheduling patients after clinic closures.
Maintains MBCP referral queue.
HIM and POC scanning including PT notes, diaries, testing, labs, notes, letters, record sets- and notifies appropriate physicians.
Handles incoming and outgoing faxes regarding new plans of care, progress, and discharges for patients in physical therapy.
Retrieves records from patients, outside facilities, ROI.
Follows up on patients who cannot be contacted by nursing by sending them a letter requesting a call back.
Actively comb provider schedules for appropriateness.
Monitors weekly schedules for cancellations and contact patients to move up appointments.
Work prior day?s schedule to look for patients who didn?t check out and video/tele visits, so no follow up tasks are missed.
Assist patient with insurance codes.
Obtains physician signatures in SignNow.
Maintains lists in share drive that include: MBCP new patients, Referring MDs, Defecatory Physicians in Other States, Patient Success Stories, CPT Codes, Department telephone directories, Numbers/Pagers & MDs.
Sort and distribute physician mail.
Assist in FMLA, medical, and return-to-work/school paperwork management.
Provide front desk coverage to Clinical PSA team as needed.
Miscellaneous - Other duties as assigned by administrative leadership.
Provide outstanding customer service in a busy, fast-paced office setting.
Collect payments from patients and provide receipt of payment.
Work within an electronic medical record to complete clerical tasks.
Use various scheduling work queues to schedule patients.
Make outgoing calls to patients for scheduling or rescheduling appointments.
Patient letter and forms management such as FMLA and Return-to-School/Work.
Regular combing of schedules to ensure proper appointment placement and schedule utilization.
Required Qualifications*
High School Diploma or GED.
3 ? 4 years of experience.
Knowledge of basic medical terminology.
Prior experience performing complex scheduling.
Familiarity with obtaining medical records or professional medical billing.
Financial counseling experience for healthcare patients.
Exceptional interpersonal skills and ability to work well within a team setting.
Communicates effectively.
Demonstrates active listening, written, verbal and information technology skills.
Desired Qualifications*
Experience working within a large, complex health care setting.
Familiarity with UMHS electronic medical record systems.
Knowledge of University policies and procedures
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
249219
Working Title
Patient Services Intermediate
Job Title
Patient Services Intermediate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM CW OB/GYN Clinic Tech
Posting Begin/End Date
5/21/2024 - 6/20/2024
Career Interest
Healthcare Admin & Support
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