Job Information
University of Michigan Patient Services Associate in Ann Arbor, Michigan
Patient Services Associate
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Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
The Patient Service Associate will greet and arrive patients at the Kellogg Eye Center. Duties include but are not limited to:
To provide patient check-in and family support
Patient check-in, greet patient, confirm appointment time/procedure/location of procedures. Arrive patient in MiChart, verify patient has a driver.
Generate appropriate patient paperwork.
Triage incoming phone calls from main phone line.
Provide status information to patient’s friend/family member.
Breakdown prior day charts and route contents per established process.
Create shadow charts for OR per respective guidelines.
Receive and distribute incoming mail.
Assist in patient discharge as necessary.
Assist in making patient follow-up appointments at time of discharge.
Make photo copies.
Collect cash or process credit card transactions as needed.
Obtain insurance authorization as needed.
Assist nurses in contacting patients regarding schedule changes as required.
Stock break room and conference room supplies as needed.
Distribute OR schedule (next day).
Empty blue paper recycling bins.
Assist with special projects as assigned.
Other Duties as assigned
This position will assist other perioperative locations on a periodic basis to help cover staffing shortages
Required Qualifications*
High School Diploma or an equivalent combination of education and experience is necessary.
2 years of related experience
Recent, within the past two (2) years of clerical experience necessary, preferably in a medical setting.
Demonstrated competence in computer software applications and medical terminology.
Must be able to manage multiple requests at one time while maintaining composure.
Excellent communication skills and ability to work as part of a team
Excellent attendance record required
Cadence scheduling/MiChart experience is preferred
Exceptional interpersonal skills and ability to work well within a team setting.
Demonstrates active listening, written, verbal and information technology skills.
Desired Qualifications*
Knowledge of medical terminology
Experience in a health care setting
Experience in an ophthalmic setting
Experience with MS Word and MS Excel
Work Schedule
40 hours
7a - 4:30p shift
Will need to travel to our other perioperative locations when help is needed.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
247873
Working Title
Patient Services Associate
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM KEC OR Admin
Posting Begin/End Date
4/29/2024 - 5/06/2024
Career Interest
Healthcare Admin & Support
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