Job Information
OSI Digital Field Desktop Support Tech in Ann Arbor, Michigan
Field Desktop Support Tech
Role: On site
Location: Ann Arbor, MI
OSI Digital is looking for a Desktop support technician to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
Advanced desktop support experience- troubleshooting, configuration, software installation
Adept at M365, Windows, Active Directory, ticketing systems
Provide troubleshooting and support to end users on a variety of issues- incidents and problems
Provide technical assistance to the customer (Examples)
Password reset
Account information
Case number information
Adobe Reader issues
Brower issues
Technical computer issues
Internet connectivity
Set up equipment for employee use
Image computers using a variety of methods
Install and perform minor repairs to computers and peripheral equipment within the office premises
Must have strong networking skills- IDF/MDF, switches, routers, access point
Experience with executive support
Experience:
3-6 years of experience in software, hardware and network
Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
Experience with of Windows, M365, PC and Printer configuration
Strong customer service skills, detail oriented, and deadline driven
Strong phone and verbal communication skills along with active listening skills
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