Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Teksouth Corporation Customer Service Representative in Andrews AFB, Maryland

The incumbent's responsibilities revolve around crucial domains such as Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS). This role is part of a rotational team, with specific duties shifting weekly based on the rotation schedule. Must be able to pass a NAIC background check if you do not have an active clearance.

Below are primary duties, tasks, and responsibilities, though not exhaustive:

Primary Duties, Tasks, and Responsibilities:

Military Pay:

  • Utilize the Joint Military Pay System to address inquiries and rectify transactions for military members' pay.

  • Prepare requisite documents for correcting or inputting transactions to meet member satisfaction.

  • Brief PCS inbound and outbound personnel on entitlements and facilitate necessary documentation for incoming and departing personnel.

Civilian Pay:

  • Proficiently navigate the Defense Civilian Payroll System to handle inquiries and process transactions for civilian members' pay.

  • Prepare essential documents to address member queries and ensure accurate input of transactions.

Travel Pay:

  • Navigate the Defense Travel System (DTS) adeptly to assist members/employees in preparing DTS authorizations and vouchers.

  • Address queries regarding travel entitlements and facilitate documentation for DOHA claims.

  • Collaborate with the Air Force Financial Service Center (AFFSC) on manual travel/PCS vouchers and rectify rejected vouchers.

Case Management System (CMS):

  • Competently operate CMS to initiate and monitor cases on members, ensuring timely follow-up with relevant organizations on case status.

  • Close completed cases promptly to maintain case age within acceptable limits.

  • Submit CMS cases within 5 days of FSO submittal.

Financial Service Desk (FSD):

  • Monitor and respond to an automated call distribution system from the 11CPTS customer base regarding the aforementioned skillsets.

  • Provide support for the front counter, demonstrating professionalism, temperament, and rapport-building skills with customers of varying ranks and temperaments.

REQUIRED:

  • Experience with DTS and military travel.

  • Experience with MIL Pay and related systems.

  • Experience with CIV Pay and related systems.

  • Experience with Wide Area Workflow WAWF.

  • Customer Service Representative (CSR) experience.

Skills: Planning, Organization, Communication Skills, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, and Ability to Work Under Pressure.

Teksouth values and engages the diversity of its teammates, customers, and business partners.

www.teksouth.com

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

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