Job Information
TEKsystems Client Account Manager in Anaheim, California
Description:
The Account Manager acts as a manager in handling client implementations and ensuring that our IT department is given tasks in a logical and efficient manner to reduce project costs. Providing front-line support to existing clients to ensure that high quality standards are maintained after project launch. This includes working with clients to resolve issues with current applications, as well as handling new requests for modifications to existing programs. Account Managers will also focus on addressing internal issues for clients as they arise.
Responsibilities:
•Manage multiple new client implementations per month as well as provide front line support toexisting clients.
•Work with various internal departments and ensure critical tasks are executed to the higheststandard of quality.
•Client implementations- managing entry-level projects and ensuring that our IT department is giventasks in a logical and efficient manner to reduce project costs. Currently all implementations areperformed for our offices so travel to the client’s site is not required (but could be requiredoccasionally). Implementations may include long-term projects for new clients or short-term/one-offprojects to meet specific client or internal objectives.
•Managing and strengthening relationships with clients, answering questions, resolving issues, andcompleting other tasks in a professional timely manner.
•Client Support- providing front-line support to existing clients to ensure that high quality standardsare maintained after project launch. This includes working with clients to resolve issues with currentapplications, as well as handling new requests for modifications to existing programs. AccountManager will also focus on internal issues for clients as they arise.
•Managing and implementing short-term and one-off projects accurately and on-time to effectivelymeet client and company expectations
•Meeting with the Client Services team regularly and providing feedback to the Director of ClientServices on project progress and ideas to make the team more successful
•Communicating with sales staff if there is the potential to cross sell other services to an existing client or if a client may be looking at other providers
Skills:
customer service, client support, adobe creative suite, Account management
Additional Skills & Qualifications:
•Excellent verbal and written communication skills; ability to write in a polished and professionalmanner
•Great character, loyalty, and honesty
•Team player, ability to work well with others
•Strong work ethic and the desire to be great at what you do
•A sense of urgency and ability to multi-task, prioritize and meet competing deadlines
•Organized and detail oriented, complete tasks in an accurate, meticulous and careful manner
•Must be proficient in Microsoft Word, Excel, PowerPoint, and working in a corporate network
•Must be proficient in general internet usage
•Experience working with Adobe Creative Suite preferred
•A Bachelor’s Degree from a 4-year college is preferred
•Must have at least 2 years of corporate experience in B2B environment
•Strongly Preferred Tech and/or data experience; including analyzing and interpreting XML’s andCSV’s
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.