Job Information
ILLUMINATION FOUNDATION Case Manager in Anaheim, California
“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Job Description
The Case Manager is responsible for assessing the strengths and needs of clients, linking clients with
appropriate resources, creating housing and service plans, monitoring clients’ progress towards goals
established in service plans and empowering clients towards self-sufficiency. Case Manager is
responsible for practicing active listening, providing trauma-informed care, and acknowledging and
documenting client progress.
The pay range for this position is $22.00 - $25.00 per hour, depending on experience.
Responsibilities
Develop a service plan, evaluate the households’ needs, and establish short-term goals
Reassess households’ needs and goals regularly
Develop and maintain a network of resources with other community-based providers
Find appropriate resources for households; research and understand best practices
Support households with referrals to appropriate resources and provide follow-up to ensure that linkages are successful
Ensure households have appropriate medical insurance and are linked to a medical provider
Work cooperatively with Housing Navigator and other departments at illumination Foundation to ensure that clients successfully transition into permanent housing. Assist with housing move-ins.
Ensure clients participate and are engaged in IF activities
Consult with parents regarding parenting, child development, school attendance and other familial concerns. Provide resources for children as needed.
Monitor children for signs of emotional or developmental troubles and communicate to supervisor
Monitor for signs of emotional, physical, and sexual abuse and communicate to CPS as deemed necessary by law.
When attending appointments with families advocate for clients relating to housing, health, education, and social and emotional wellbeing.
Provide transportation for client appointments if deemed necessary.
Conduct regular home visits and complete wellness checks
Ensure residency maintains habitability standards
Attend individual supervision sessions to discuss the program, organization, client’s progress, new strategies to meet client’s level of need and improve service plan
Attend and actively participate in case conferences and other team meetings
Maintain updated & accurate case notes, records, & relevant paperwork on KIPU & HMIS.
Establish and maintain confidential case files for participants and prepare required statistical reports for program management and evaluation.
Demonstrate a commitment to Illumination Foundation’s mission and core values, while developing and maintaining respect and harmony with all employees and management.
Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes.
Answer phone calls and emails in a professional and timely manner
Exercise good judgement and utilize best practices when working with clients.
Must be an asset to the organization and a positive influence on co-workers, while displaying respect toward patients and others in the workplace
Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility. Acts above reproach in all that is done on behalf of Illumination Foundation.
Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.
Must maintain confidentiality of work related information and materials.
Must accept personal responsibility and accountability for performance of duties.
Possesses a full understanding of the needs of the low-income/homeless population
Passion and commitment to serving those experiencing homelessness
Effectively using interpersonal and communications skills including tact and diplomacy.
Ability to work with a multidisciplinary team, clients, and general public
Ability to work independently, manage time effectively, prioritize and exercise good judgment with minimal supervision.
Preferred Experience/ Minimum Qualifications
Required:
2 years of experience and/or Bachelor's degree in Social Services, Healthcare or related field experience.
Homeless services, case management, mental health, permanent supportive housing experience
Valid CA drivers license
At least 1 years of experience working with at risk/homeless individuals (preferred)
Must be familiar with VI-SPDAT.
Preferred:
Experience in the area of non-profit housing and/or housing for people with disabilities and chronic health conditions
Bilingual in English and Spanish
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams)
Benefits
Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
Dental and Vision Insurance
Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
Employee Assistance Program
Professional Development Reimbursement
401K with Company Matching
10 days vacation PTO/year
6 days sick PTO/year
10 days holiday PTO/year
Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
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