Student Veterans of America Jobs

Full Time - 40 hours Monday thru Friday Teller is a direct customer service position responsible for providing our customers with an exceptional banking experience through the relationships we build, the services and products we provide, and the professional image we portray. Required work experience and abilities: Essential Functions: \' Proactively engage with customers as they enter the branch to welcome them and determine what brought them in and the best way to serve them. Retain and deepen existing customer relationships. Call customers by name at least one time during the account transaction. \' Accepts and accurately processes all financial transactions. \' Reviews and maintains knowledge of products, fees and policies and stays current on offerings and is able to make product suggestions with assistance. Cross sells products. \' Presents decisions to customers in a professional, courteous manner, always looking for sales opportunities, when approving or declining checks for cashing, identification issues, fee reversals, and/or situations when customer deposits may require Regulation CC holds. \' Maintains responsibility for cash drawer and follows proper check cashing and balancing procedures. \' Answer telephone calls within 3 rings. Directs questions to appropriate branch personnel. Responds to customer mail inquiries. Back-up reception desk as assigned. \' Performs routine office and clerical duties (i.e. filing signature cards; preparing bank bags for pick-up, night deposit, processing/balancing ATM etc.) \' May perform vault duties such as opening/closing, balancing, ordering/shipping currency and coin and distributing money. \' Demonstrates attention to detail, accuracy and thoroughness to minimize losses. \' Explain FDIC insurance to customers as needed. \' Learn and adhere to robbery procedures and security systems. \' Demonstrates proficiency in navigating company systems including policies and procedures. \' May be assigned responsibility for completion of operational tasks/side duties. \' Positively embrace the culture of compliance in a professional manner and in all interactions with other employees and customers. \' Ensure that all security and confidentiality procedures are followed according to policies and procedures. \' Strictly adhere to First Federal\'s BSA/AML policies, procedures and processes. \' Adhere to all established regulatory and compliance criteria. \' Complete required compliance training including BSA/AML training programs and be able to pass tests to demonstrate your knowledge of these regulations. \' Immediately report suspicious activity to the BSA Officer; be aware that noncompliance could mean demotion, reassignment or termination of employment or significant civil and criminal penalties.