Job Information
Insight Global Helpdesk Support in Ames, Iowa
Job Description
Insight Global is looking to hire several technically inclined Helpdesk Support Technicians in a 3+ month Contract role for an Internet Service Provider client of ours in Ames, IA. This candidate will be answering phones from customers who want to activate their Internet, Phone, or TV services. Qualified candidates will be expected to speak the technical language and have a basic understanding of Windows and IOS operating systems, as well as basic knowledge regarding networking connectivity issues surrounding Internet Services. In the month of August, the ticketing queue and phones will be ringing non-stop, as college students will come back for fall semester and the call volume increases tremendously. There is training provided in a 2 week period to get everyone up to speed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Basic working knowledge of how IT Networking operates regarding routers, switches, and modem set-ups
Basic troubleshooting experience with Windows or IOS operating systems
Technical aptitude, whether curiosity with a hobby or prior technical troubleshooting experience professionally
Customer Service experience while being able to handle customers on the phone that are having issues
Self-starter, someone who can be professionally persistent and have proper business ethics Understanding of IOT Devices
Graduate or Current Student pursuing a Degree in a Technical Field
Prior Infrastructure experience or exposure to Ethernet and Fiber Optics
Technical interests outside of work null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.