Job Information
Infosys Limited Desktop Administrator - 122131BR in Alpharetta, Georgia
Infosys is seeking Desktop Administrator. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.
Required Qualifications: Candidate must be located within commuting distance of Alpharetta, GA, or be willing to relocate to the area. This position may require travel in the US Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 2 years of Information Technology experience At least 2 years of experience in Remote Desktop Support Responsible for monitoring, diagnosis, troubleshooting technical issues reported on the desktops and laptops: software and hardware related issues. Diagnose, debug and troubleshoot technical problems Working Knowledge: Planning and execution of work units in the remote Desktop support service Shift schedule management, Risk management techniques and escalation Management SLA's and KPI's to be able to adhere and exceed defined targets Weekly Reporting and review of Project Status and metrics Basic PC hardware Printer Scanner Networking Configure, deploy, set up, and repair Operating Systems, Client Networking, PC's and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals, DNS, Active Directory, Windows 10 and Windows 11 Monitor day-to-day performance of technical systems and tracking Manage coordination with end user to resolve the issue Conduct: monthly monitoring of hardware failure rates for all devices in the environment Perform Frequent Failure Analysis, root cause analysis and implement solutions to eliminate recurring and critical problems in the environment Drive Continuous Improvement initiatives Perform shift schedule management, Risk and Issue management, escalation management and adherence to defined SLA's. Provide stable performance for end users and enabling a productive workforce. Responsible for driving Continuous improvement initiatives that will drive up the productivity Candidates authorized to work for any employer in the [United States/Canada] without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications: Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation Extraordinary Planning, Project Management, Coordination, and Analytical skills Hands-on experience in working in Global Delivery Model with onsite/offshore resources Exceptional Organizational Skills Ability to manage and prioritize tasks efficiently Readiness to demonstrate a proactive attitude Solid attention to detail and excellent written and verbal communication skills are required Ability to work in team in diverse/ multiple stakeholder environment Interface with key stakeholders to apply your technical proficiency across various aspects of digital workplace spectrum. Bring in innovation through Automation, Root Cause Elimination and Process strengthening to meet our clients' business needs. Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued Familiarity with ITIL tools like ServiceNow and adhere to defined SLA's is a plus
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity