Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

ASM Research, An Accenture Federal Services Company Service Desk Agent Junior in Alexandria, Virginia

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.

  • Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)

  • Provide customer onboarding and offboarding.

  • Provide account management support.

  • Provide 24/7 Tier 1 support for all environments and networks supporting end users.

  • Route Tier 2/3 tickets to appropriate sustainment teams

  • Process all IT SM tickets to completion.

  • Assist Cyber Operations with continuous monitoring activities.

  • Participate in training, testing, and exercises related to incident response and contingency planning.

Required Qualifications

  • Active TS security clearance and eligible for SCI and NATO read-on prior to starting work.

  • Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / 8570.01-m requirements.

Minimum Qualifications

  • Bachelor’s degree in an area related to the labor category with at least 2 years’ experience in providing Tier 1 support of a TS/SCI system. Experience may be substituted for a degree.

Other Job Specific Skills

  • Excellent customer service skills

  • Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times

  • Excellent communication and interpersonal skills

  • Good problem solving and analytical skills

  • Technical experience in:

    • Microsoft Windows Operating Systems

    • Microsoft Office
    • Network Connectivity
    • Print Services
    • E-Mail and Internet mail
    • Basic PC usage and troubleshooting

  • Ability and desire to build additional technical skills

  • Ability to interact effectively with others

  • Ability to follow instructions to produce desired results

  • Aptitude to multi-task workloads

  • Ability to remain calm and courteous in periods of stress

  • Ability to work with broad range of experience levels

  • Good administrative and organizational skills

  • Willingness to work overtime and varying hours as required

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