Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,310,380)

Job Information

Misr Technology Services IT Helpdesk Specialist (Alex) in Alex, Egypt

Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.

An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

  • Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.

  • Determine the best solution based on the issue and details provided by end users

  • Walk the customer through the problem-solving process

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on IT products or services

  • Record events and problems and their resolution in logs

  • Follow-up and update end user’s status and information

  • Pass on any feedback or suggestions by customers to the appropriate internal team

  • Identify and suggest possible improvements in procedures

  • Manage PC setup and deployment for new employees using standard hardware, images and software

  • Perform timely workstation hardware and software upgrades as required

  • Diagnosing and solving hardware/software faults

  • Managing and troubleshooting any end-user equipment printers, scanners and VC

  • Responsible to track assets and document the details

  • Follows and implements the company’s data security rules

    Requirements and Qualifications

  • BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience

  • Years of experience at least 3 years

  • Above average knowledge of networking protocols, especially TCP/IP.

  • Proven experience as a help desk specialist or other customer support role

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Good knowledge of Microsoft Excel, Word and PowerPoint

  • Ability to diagnose and resolve basic technical issues

  • Proficiency in English

  • Having a good knowledge of CompTIA A

    • ITIL Foundation.

  • Microsoft Certified Solutions Associate on Windows 10.

  • Excellent communication skills at all levels in the company

  • Managing Priorities

  • End user-oriented and cool-tempered

Powered by JazzHR

DirectEmployers