Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Broadview FCU Supervisor, Digital and VTM in Albany, New York

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

The Digital and VTM supervisor plays a pivotal role in overseeing the operations of the Virtual Teller Machine’s (VTM) and delivery of web support functions to branch and contact center agents. This individual is responsible for guiding, coaching, and motivating team members to achieve performance targets and uphold established service standards.

Essential Job Functions/Responsibilities:

  • Conduct regular coaching sessions and performance reviews to enhance team members’ skills, address areas of improvement, and provide consistent high-quality member experiences.

  • Handle escalated member issues and provide effective resolutions, ensuring member satisfaction.

  • Monitor and evaluate individual and team performance to meet or exceed key performance indicators (KPIs) and service level agreements (SLAs).

  • Ensure escalated issues are triaged and tracked for effective and timely resolution.

  • Collaborate with other departments to address cross-functional issues and enhance overall organizational efficiency i.e., training programs.

  • Participate in Quality Calibration sessions.

  • Tracking staff utilization, developing assigned schedules, and handling intra-day scheduling adjustments to ensure coverage for VTM and Web Phone support.

  • Handling escalated member inquiries.

  • Serving as primary point of contact for a select group of members

  • Serving as a liaison with Member Services Center to ensure all information is efficiently disseminated.

  • Keeping abreast of industry developments including but not limited to changes in regulations and share information appropriately.

  • Perform duties of Digital Solutions Professionals responsibilities when required.

  • Other duties as needed.

Minimum Job Qualifications:

  • Associate’s degree from an accredited institution or at least 3 years of relevant experience required.

  • Bachelor’s degree preferred; will consider experience in lieu of degree.

  • Excellent problem-solving, organizational, analytical, verbal, and written communication skills.

  • Demonstrated ability to lead a team using well-developed interpersonal skills by providing coaching, feedback, training, and development.

  • Ability to effectively identify requirements and negotiate solutions with both internal staff and vendors.

  • Familiarity with Partnercare, NCR TellerNow Dashboard and Avaya CMS Supervisor is preferred.

  • Familiarity with Fiserv and Alkami software solutions is strongly preferred.

  • Strong decision making and time management skills with the ability to manage multiple projects/duties.

  • Results driven, service oriented, self-motivated, and able to work independently.

  • Trustworthy with the ability to maintain the highest level of integrity and trust.

  • Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Ability to work in a multi-application environment.

  • Flexible to work a structured schedule that includes evening and weekend hours in a hybrid (remote and in office) model.

  • Commitment to delivering exceptional customer service and driving continuous improvement.

Additional Requirements:

  • 3-4 days/week required onsite presence.

Starting Compensation: $60,329- $73,90, plus a competitive benefits package.

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at bv-talentacquisition@broadviewfcu.com

At Broadview FCU , your career is so much more than a job. Grow personally and professionally with access to opportunities to apply your strengths and unleash your potential. Broadview’s success is propelled by every employee . As we work together to serve members and our communities, our collective talents produce superior financial solutions and exceptional service that are uniquely Broadview FCU.

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