Job Information
OrthoNY Patient Care Specialist in Albany, New York
Join our team as a Patient Care Specialist/Surgery Scheduler at OrthoNY! This role offers a great work-life balance while working in a fast-paced and supportive environment. You’ll act as a liaison between providers and patients, coordinating surgeries, tests, and procedures, and ensuring all medical documentation is in place. This position provides excellent learning opportunities for those eager to expand their skills in healthcare. If you’re highly organized, detail-oriented, and enjoy taking on diverse responsibilities, we’d love to have you on board! Apply today!
General Description:
The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Perform follow up related to past, present or future office visits of patients for their designated providers;
Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record;
Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed;
Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;
Handle all appointment rescheduling for providers as needed;
Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;
Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider;
Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;
Communicate with case managers regarding care as needed;
Other responsibilities as needed/assigned.
Qualifications:
The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:
High school diploma required, associate or bachelor’s Degree preferred;
3 years of experience working in an office setting, medical setting preferred;
Surgical scheduling experience and/or LPN license and experience a plus;
Proficiency with Microsoft Office required; experience with an EMR a plus;
Exceptional written, verbal and interpersonal communication skills;
Highly organized with strong attention to detail;
Valid driver’s license and vehicle for needed travel.
Type of position: Full Time
FLSA Status: Non-Exempt