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Job Information

NYSTRS Office Assistant 2 (NY HELPS) in Albany, New York

Office Assistant 2 (NY HELPS)

Department: Member Relations

Location: Albany, NY

Apply by: June 29,2024

Position Summary

Under the direction of a Teachers- Retirement Examiner 2 (SG-15), the Office Assistant 2 is responsible for updating and maintaining records pertaining to members, retirees and participating employers.

The department's intention is to fill eleven (11) positions.

NY HELPS Program Information

  • This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). Please note: This is a promotional title, so all promotional opportunities must be exhausted before a non-state employee can be appointed via NY HELPS.

  • For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications, and any specialized requirements, of the title for which they apply.

  • At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.

Minimum Qualifications

EITHER 1) Reachable on the Civil Service eligible list; OR 2) Eligible for reassignment by virtue of having permanent competitive service as an Office Assistant 2 (SG-9); OR 3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.

To be appointed via the NYHELPS program, you must meet the following requirements:

One year of clerical experience.

Preferred Qualifications

  • Excellent customer service skills

  • Ability to work collaboratively as part of a team.

Job Duties

The duties of the Office Assistant 2 include, but will not be limited to, the following:

  • Provide positive customer service both via phone and written communication with members, employers, other retirement systems, internal staff, and other stakeholders.

  • Adhere to all policy and legal requirements for benefit processing.

  • Maintain proper documentation in member and employer files; acquire and document appropriate detail for all transactions.

  • Review membership applications and process enrollments into our system.

  • Process loan applications and payments from members and employers.

  • Review and process service and salary data received from participating employers.

  • Perform benefits calculations.

  • Review imaged records of members and employers and research activity required to determine proper service credit.

  • Process adjustments to member records.

  • Process member requests for prior and/or military service credit and reinstatement of former membership(s), including evaluation of historic payroll and membership records.

  • Process both transfer-in and transfer-out requests including corresponding with other retirement systems.

  • Contact beneficiaries for overpayment of benefits upon the death of a retiree.

  • Process accurate payment of death benefits for both active and retired members.

Other Duties and Responsibilities:

  • May be deployed to other units within the Member Relations Division based on business need.

  • May perform other duties as needed and as described in the Civil Service Classification standards for this title.

Salary Grade

This position is a Grade 9.

Salary Range

$44,722 to $58,352

EEO STATEMENT

At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations.

NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All applications to NYSTRS should be done via our website (https://nystrs.hrmdirect.com/employment/job-openings.php?search=true&dept=-1&city=-1&state=-1) . NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.

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