Student Veterans of America Jobs

Dental Front Desk Receptionist

Job Details

Job Type

Full-time

Akron, OH

Description

*SUMMARY:  *   Coordinates dental clinic appointments; provides reception services for patients; maintains patient charts; assists the Chief Dental Officer in business performance; and represents the clinic in all patient interactions. 

SUPERVISOR: Director of Advanced Dentistry

DUTIES AND RESPONSIBILITIES:

• Provides exemplary customer service.
• Answers incoming calls, schedules appointments, transfers calls to appropriate department, completes a virtual "Telephone Encounter" in current operating system and assigns to appropriate staff. 
• Schedules patients accordingly in the current operating system. Consults with designated staff persons regarding walk-in patients. 
• Checks patients in and out in a timely manner. 
• Completes patient registration, including accurate data entry, insurance verification and/or assigning in-house Sliding Fee Scale, scanning all appropriate documents. 
• Collection of co-payments at time of service, understanding of payment arrangement policy and able to assign accordingly, daily reconciliation of funds collected. 
• Assists consumers in obtaining access to a single and streamlined application process (Federal portal) that will enable them to determine if they, or a family member, are eligible for enrollment under Medicaid or CHIP or if they are eligible for financial assistance for a qualified health plan offered through the Marketplace and, if so, facilitates the enrollment. 
• Provides information and assistance in a fair, accurate, and impartial manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities.
• Occasional travel as needed.
• Handle all administrative and clinical paperwork as assigned by supervisor.  

Requirements

MINIMUM QUALIFICATIONS:

• High School diploma required. Bachelor's degree in a human service field or equivalent experience preferred. 
• One to three years of experience working with underserved and vulnerable populations preferred. 
• Able to use multi-line telephone system. 
• Knowledge and demonstration of eligibility and enrollment requirements; knowledge of qualified health plan options. 
• Knowledge of HIPAA policy to assure patient privacy.

LICENSES OR CERTIFICATIONS REQUIRED:

• None

*COMPLIANCE: *

This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

*PHYSICAL DEMANDS: *

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perfor