Job Information
IHG Reservations Supervisor in Adelaide, Australia
At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant- Market & Meander, and the iconic rooftop bar- Merrymaker with panoramic views of Adelaide, we are setting the trend for local dining and cosmic cocktails!
At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.
We’re on the search for a Reservations Supervisor who will work independently to take ownership of the Reservations function of the hotel. Reporting to the Director of Sales & Marketing – the Reservations Supervisor will deliver a memorable guest experience, whilst providing a positive commercial return for reservations.
The Reservations Supervisor will be responsible for the supervision and development of a part time direct report, and will need to allocate and manage their day to day.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
Ensuring a holistic approach to memorable and positive guest experiences acting as both brand ambassador and trusted partner; connecting internal teams to deliver a seamless experience for guests and Group bookings
Delivering the daily operations of the hotel’s reservations requirements and revenue systems, maintaining inventory balance and rate parity across channels
Ensuring bookings are managed accurately to provide high data integrity when it comes to reporting on production, allotment materialisation and value add success
Responsible for management of rate loading, accuracy and tracking across systems with IHG Revenue
Actively managing all Groups business, complying with IHG standards, maintaining accurate block management and ensuring wash factors are considered and actioned when appropriate to assist with forecasting
Flexing your product and service knowledge about Hotel Indigo and all IHG hotels in your region
A champion for IHG One Rewards and a key driver of loyalty recognition
Identifying & implementing opportunities to drive incremental revenue through proactive upselling techniques
Planning and assigning work, establishing performance and building on capability for Reservations team members
Demonstrating a sound awareness of WH&S policies & procedures, ensuring strict adherence to and dissemination of information to all team members
What we need from you:
2-3 years previous experience in a hotel reservations or front office environment
Experience using Opera Property Management System and channel management systems
Excellent written and verbal communication skills
Demonstrated stakeholder management and ability to collaborate effectively with internal departments on reservations and groups function
Strong organisational skills and ability to prioritise workload individually and across the team
Budgeting, profit/loss concepts, percentages, calculations and variances are utilized frequently so strong numerical understanding will be key
What you can expect from us:
You’ll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey
Proactive paid wellness and mental health days
Paid birthday leave - hip hip hooray!
Enhanced parental leave
Hotel Perks like accommodation and Food & Beverage discounts across IHG Hotels & Resorts
A massive discounts platform for all your favourite brands and retailers - to help your salary go further
Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Making travel inspiring. It’s what we do.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.