Job Information
WTW Client Executive - Health & Benefits in Accra, Ghana
As a Client Executive, you will contribute to the management and growth of a portfolio of clients ensuring that their Health & Benefits needs are identified and met. The role will also provide support to the Head of Health & Benefits when required. Key areas of accountability will include all aspects of client servicing, including preparation of client documentation, assistance with claims management and client database management.
The Role
Prepare client documentation such as invoice documents, renewal questionnaires, quote slips, client manuals
Provide support to Senior Brokers in managing larger clients’ insurance, risk management and programs, ensuring the delivery of high-quality services
Develop and maintain relationships with insurers, clients and other key stakeholders (internal and external), representing Willis Towers Watson in a professional manner
Maintain comprehensive client data on Willis Towers Watson systems, facilities and databases
Compare renewal terms with the previous year and advise broker of any changes
Work in conjunction with the offshore Operations Support team (Mumbai) to ensure the preparation and delivery of documentation
Respond to client claims enquiries and provide advice on the claims process
Liaise with insurance assessors as required
Manage workflow and diary systems, ensuring agreed claims standards are achieved and timely settlement of claims
Maintain the claims database ensuring timely updating of all information
Contribute to the overall achievement of new business targets on an annual basis
The Requirements
A Bachelor's Degree in Business Administration or any other related field
Minimum experience of 5 years in account management
Sound oral and written communication skills both on an individual and small group basis
Excellent report writing and correspondence skills
The ability to prioritize work, manage deadlines and work under pressure
A team player with the ability to demonstrate credibility and gain trust
Proficient in all MS Office products
A quick learner and the desire to take on additional duties when required
Equal Opportunity Employer