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Job Information

BT Senior technical delivery manager in 1 Braham Street, United Kingdom

Senior technical delivery manager

Job Req ID: 6815

Posting Date: 24-Nov-2022

Function: Infrastructure


1 Braham Street, London, United Kingdom

Salary: Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here aboutwhat it's like to work at BT ( .

Job Description – Specialist Platform Director

Job Details

Job title

Specialist Platform Director

Reports to (job)

Converged Network Director

Business Unit

Dynamic Infrastructure




Ipswich, London, Birmingham and Manchester

Job Dimensions

Role accountable for leadership of a number of specialist platforms which give BT a leading edge in the industry. These include Subsea platform, synchronisation platform, satellite and radio platforms. In totality these platforms underpin revenue in excess of £2bn across the UK and globally with some key accounts and are an enabler to both BT’s 5G and FTTP ambitions

£60m opex/capex p.a.

Wider team of another 100 D/E level and team member, and matrixed management of >100.



Direct Reports

6 C level, 2 D level direct reports

Career Level


Why BT?

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours?

Read more about what it's like to work at BT ( .

Why Business Unit/Function

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack. Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

Why this job matters

The purpose of this role is to develop the strategy, create, manage, transform four key and specialist platforms:

  • Subsea platform – providing connectivity globally and across the isles of the UK and playing a crucial role in the rollout of FTTP in Scotland for the R100 project (worth £600m to BT Group).

  • Synchonisation platform – the timing platform essential for 5G services (underpinning £1bn of revenue) and a major component of bids in the Defence Sector (worth in excess of £500m)

  • Satellite platform – not only depicting iconic visions of BT but “connecting for good” key business partners with a revenue in excess of £500m

  • Radio platform – forming a key part of the Critical National Infrastructure whether it’s a revenue of circa £400m or a cost avoidance on hard to reach areas for the Superfast of FTTP deployment.

These are key platforms with a range of customers including Unilever, BBC, SSE, Vodafone, O2, Ministry of Justice (HM Prisons), and UK govt. (MOD, Blue Light Services, Coastguard). This post will necessitate strategic foresight and innovation, well honed development capability and a hunger to drive the capability on these platforms. This broad portfolio of technologies will provide a key opportunity to to support the BT EBITDA targets and create long term sustainable growth.

The role holder has overall accountability for

  • Creating the specialist platform strategy,

  • Establishing and enhancing key and critical vendor and supplier alliances

  • Developing the platform.

  • Leading a multidiscipline team of approximately 100 professionals

Each of these areas will now be considered in turn:

From a strategic perspective the postholder will set the ambitious vision and develop compelling strategies for the platform which will provide BT with a competitive edge. They will influence key stakeholders up to MD and CEO level, optimising and gaining agreement of the circa £60m investment for the domain.

In terms of the key and critical vendor and supplier alliances, the post holder will be a recognised industry leader who will leverage capabilities with partners to exploit technology and broader capability to maximise the benefit to BT.

In developing the platform the leader will continually invigorate the end to end-to-end design, development, and delivery processes. This will also encompass evolving and innovating all aspects of a customer solution including security, customer experience and operations.

Finally, in leading the multidisciplined team; the postholder will also be a change leader who will be instrumental in creating a culture and focus on BT’s imperatives and values and specifically:

  • Contributes to the financial targets by continually embracing opportunities to increase the revenue (currently underpinning £2bn) associated with the platform while being forensic on costs (£60m).

  • Drives towards the skills of the future by recruiting a diverse and talented team in the better workplace locations.

  • Has the personal energy to exemplify and role model a progressive approach continually evaluating new methodologies and opportunities at driving agility in delivery.

  • Harbours a collaborative and thought leadership approach which maximises the potential of both the individual and the team.

What I’ll be doing – your accountabilities

Skills required for the job

[standard accountabilities]

• Drives innovation for commercial benefit to BT and its customers by applying technical expertise and providing depth and breadth of knowledge to guide new solution design.

• Builds and develops a strong network of internal and external stakeholders to demonstrate thought leadership and make recommendations for investment over the medium term.

• Develops and communicates a clear roadmap and plan for BT technical estate, ensuring a focus on creativity and innovation.

• Leads a team of technical and professional experts to ensure alignment of objectives and delivery of team performance by communicating vision for innovation and solution design.

• Shapes and develops plans to implement BT technical strategy for a complex business, incorporating understanding of broader business roadmaps.

[role specific capabilities]

• Creates a centre of excellence for transport platform technologies, implementation capability including agile developments and SDN.

• A recognised leader in the methodologies for migration, recovery and sustainable disposal of telecommunications equipment.

• An industry leader with the transport network vendor community drive strategic advantage for BT

• Accountable for the evolution and design approach for securing network components, staying ahead of cyber threats, enabling high quality secure access capabilities

Systems thinking - You oversee the implementation of projects. You consider different perspectives, the organisational context and behaviours and the links between structure, people, process and technology to make sure we succeed.

•Be tech savvy ( - You act as a thought leader for specific new technologies. You drive awareness and understanding of new technologies in your team and connect these technologies to our business strategy.

Improvement focus - You champion a culture of curiosity and challenging the status quo. You remove barriers to implementing new ideas and/or approaches, and you hold others to account for measurable results.

Be agile - You manage and implement improvements to the work environment and ways of working. You implement collaborative working practices and continuous improvement.

Professionalism - Expert knowledge of the communications industry – including future technology trends – with high level of technical skills in network and/or software engineering profession to Chartered Engineer level

Connected leaders behaviours

Experience you would be expected to have

Establish and maintain open, effective communication and clear channels for feedback to enable an inclusive working environment where your team feel welcome to participate and offer different perspectives.

All Connected Leader Behaviours apply with a focus on:

•Collaborative partner ( - You build networks inside and outside of the business with stakeholders who share in the business unit agenda, removing barriers to collaboration.

• Commercial thinker - You develop and implement ideas that benefit our business, using your understanding of internal commercial insight and the latest external thinking.

•Change agent ( - You lead complex change programmes, supporting teams to perform effectively in all circumstances.

• Customer Champion - Takes ownership for brilliant customer experiences and creates plans that deliver on customer expectations.

  • Experience and proven ability to deliver end to end service improvement programmes;

  • Accomplished and experienced leader, with experience of agile practices and successfully managing through change

  • Managed a budgetary challenge and difficult decision-making to ensure profitability was maintained

  • Helped a team overcome organisational conflict or disharmony

  • Managed multiple functions or teams simultaneously

  • Launched a new business idea or process improvement to address a business challenge

  • Hosted or chaired a difficult communication/PR event successfully

  • Successfully engaged and influenced others in challenging contexts. Examples could be: in global/international cross cultural environments

  • Demonstrable experience of using use data-driven engineering practices;

  • Proven track record of successfully engaging and influencing business decision-making at Director and MD level – internally in BT and with external customers.

Key decisions

Accountable for delivering and approving the core platform of BT Group’s PSTN, legacy and transport platforms.

Accountable for the effective and efficient investment in BT Group’s specialist networks carrying including how resources are allocated (people, equipment, spend).

Accountable for all network performance metrics on these network, and deciding on actions to be taken to improve services.

Accountable for all network security and risk management on these networks, including risk/cost trade-offs and mitigating actions.

Accountable for recommending new technology projects and funding, vendor capabilities and solutions and overall service KPIs for Internet services and platforms.

Accountable for deciding the specialist platform roadmaps and introduction of new technologies and service capabilities to meet product demands.

Who is the BT Group

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..